Summer Crow
Greenbrier,AR
Summary
Skilled and productive Customer Service Professional offering 12 years of combined experience in sales development, office administration and customer service with exceptional multitasking and organizational skills. Solid team player with outgoing, positive demeanor and highly skilled in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Meticulous worker proficient in Excel, Microsoft and Google.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Business Account Manager
Arkansas State Police Association
Little Rock, Arkansas
09.2021 - Current
- Developing sales leads and uncovering new business opportunities through prospecting and cold calling.
- Selling non-traditional advertising in direct mail formats and digital platforms.
- Researching and identifying potential donors.
- Making average of 60 outbound and inbound calls per day
Techology Consultant
MOEBiz
Monroe, Louisiana
06.2019 - 04.2020
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Provided customer service to 10+ customers daily by listening and problem solving to ensure positive customer experience.
City Carrier Assistant
United States Postal Service, USPS
Crossett, Arkansas
10.2018 - 06.2019
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Distributed mail on foot to residences and businesses, delivering to approximately 700 customers per shift.
- Operated vehicles and equipment to transport packages and mail pieces.
Graphic Design & Sales
Southern Perfection Printing
Crossett, Arkansas
04.2016 - 06.2019
- Prepared images to coincide with social and blog posts.
- Used Corel Draw and Corel Graphics Suite to develop product mockups and designs.
- Corresponded with online customers to address questions or complaints about products or shipping methods while utilizing social media to increase sales.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Cultivated positive relationships with 20+ clients daily by providing exceptional customer service.
Legal Assistant Office Manager
Law Office Of Billy J. Hubbell
Crossett, Arkansas
05.2009 - 10.2009
- Filed court documents and legal pleadings with court clerk on behalf of attorney.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Handled office scheduling, motions and other important dates while updating and assisting 15+ clients daily on current cases.
- Worked alongside attorney to assist in legal cases and legal processes.
- Scheduled appointments, court appearances and depositions for law firm.
Assistant Office Manager
Brasco Window
Crossett, Arkansas
10.2002 - 10.2009
- Recorded expenses and maintained accounting records including payroll.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to 40+ inquiries per day from callers seeking information.
- Reviewed each invoice and requisitions for payment approval.
Sales Representative
Custom Wireless
Crossett, Arkansas
06.2005 - 05.2009
- Assisted 50+ customers per day in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Set up new accounts, established customer credit, and set up payment methods.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Trained new employees on software operating procedures, company services and answered task-related inquiries to help with job role adjustment.
Education
High School Diploma -
Abiding Faith Christian School
Crossett, AR 08.2001 - 05.2002
Skills
Office administration
Time Management
Attention to Detail
Problem solving strength
Multitasking
Timeline
Business Account Manager
Arkansas State Police Association
09.2021 - Current
Techology Consultant
MOEBiz
06.2019 - 04.2020
City Carrier Assistant
United States Postal Service, USPS
10.2018 - 06.2019
Graphic Design & Sales
Southern Perfection Printing
04.2016 - 06.2019
Legal Assistant Office Manager
Law Office Of Billy J. Hubbell
05.2009 - 10.2009
Sales Representative
Custom Wireless
06.2005 - 05.2009
Assistant Office Manager
Brasco Window
10.2002 - 10.2009
High School Diploma -
Abiding Faith Christian School
08.2001 - 05.2002