Summer Cunningham
Orange
Summary
I have approximately 16 years as a Professional Telecommunicator and 3 years as a Supervisor (911 Dispatcher) for the Orange County Sheriff's Office with strong backgrounds in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for a collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments. Believes TEAM work is essential in making any professional environment succeed. I also have a little over two years as an Accountant for HyrdroChem. I am aiming to seek a work environment that will welcome the experience I offer while supporting my continued growth.
Overview
21
21
years of professional experience
Work History
Police Dispatcher
Orange County Sheriff's Department
05.2023 - Current
- Coordinated emergency response by efficiently dispatching units based on priority and location.
- Monitored multiple radio channels to ensure clear communication between officers and command staff.
- Managed incoming calls, assessing urgency and providing necessary information to responders.
- Documented incidents accurately in real-time, maintaining detailed logs for future reference.
- Trained new dispatchers on protocols, systems, and best practices to enhance team performance.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
Police Chief Secretary
Pinehurst Police Department
05.2023 - 06.2024
- Managed daily administrative tasks to support department operations and ensure efficient workflow.
- Coordinated scheduling for meetings and appointments with the Police Chief.
- Maintained accurate records and documentation in compliance with legal and departmental standards.
- Developed and implemented filing systems to enhance information retrieval efficiency for staff.
- Coordinated officers time off request and ensured all shifts were covered.
Police Dispatcher / Supervisor
Orange County Sheriff's Department
01.2016 - 05.2023
- Monitored four Police channels and multiple Fire departments to provide assistance to responding personnel. Answer multiple landline calls and numerous 911 emergency lines.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Maintained a professional and polite attitude during natural disasters such as hurricanes, tornados, and floodings, as well as high stress incidents such as officer involved shootings and train derailments with hazard materials.
Police Dispatcher
Orange County Sheriff's Department
08.2013 - 09.2014
- Coordinated emergency response by efficiently dispatching units based on priority and location.
- Monitored multiple radio channels to ensure clear communication between officers and command staff.
- Managed incoming calls, assessing urgency and providing necessary information to responders.
- Documented incidents accurately in real-time, maintaining detailed logs for future reference.
- Trained new dispatchers on protocols, systems, and best practices to enhance team performance.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
Police Dispatcher
Orange County Sheriff's Department
01.2009 - 05.2012
- Coordinated emergency response by efficiently dispatching units based on priority and location.
- Monitored multiple radio channels to ensure clear communication between officers and command staff.
- Managed incoming calls, assessing urgency and providing necessary information to responders.
- Documented incidents accurately in real-time, maintaining detailed logs for future reference.
Part Time Dispatcher
Bridge City Police Department
05.2007 - 12.2008
- Monitored radio communications and dispatched units efficiently based on priority needs.
- Coordinated emergency response efforts to ensure timely assistance for community safety.
- Answered multiple telephone lines and 911 emergency lines.
- Entered and filed all Bridge City warrants.
Accountant
HydroChem Industrial Services
05.2005 - 10.2007
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records for over 150 employees.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Education
High School Diploma -
Little Cypress Mauriceville High School
Orange, TX05-2002
Skills
- Data entry
- Incident prioritization
- Information gathering
- Typing speed
- Records maintenance
- Confidentiality
- Problem-solving
- Teamwork and collaboration
- Problem-solving abilities
- Prioritizing situations
- Time management
Timeline
Police Dispatcher
Orange County Sheriff's Department
05.2023 - Current
Police Chief Secretary
Pinehurst Police Department
05.2023 - 06.2024
Police Dispatcher / Supervisor
Orange County Sheriff's Department
01.2016 - 05.2023
Police Dispatcher
Orange County Sheriff's Department
08.2013 - 09.2014
Police Dispatcher
Orange County Sheriff's Department
01.2009 - 05.2012
Part Time Dispatcher
Bridge City Police Department
05.2007 - 12.2008
Accountant
HydroChem Industrial Services
05.2005 - 10.2007
High School Diploma -
Little Cypress Mauriceville High School