Maria Villalobos-Neathery

Assistant General Manager

American Cancer Society Gertrude C. Ford Hope Lodge

08.2022 - 10.2025

Developed operational protocols to enhance guest experience and support emotional well-being.
Coordinated volunteer engagement initiatives, fostering community involvement and support for patients.
Implemented training programs for staff, improving service delivery and operational efficiency.
Oversaw daily operations, ensuring compliance with health standards and regulations.
Facilitated communication between departments to streamline service processes and improve patient care.
Analyzed feedback data to refine services, increasing satisfaction among residents and visitors.
Managed scheduling of staff and volunteers, optimizing resource allocation for events and activities.
Enhanced outreach efforts through collaboration with community organizations, expanding awareness of available resources.
Motivated, trained, and disciplined employees to maximize performance.
Resolved problems promptly to elevate patient approval.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Established strong relationships with local vendors to secure high-quality products at competitive prices for our patients'' enjoyment.
Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.