SUMMER G MASSOUD

RALEIGH,NC

Summary

I am committed to continuing to deliver high-quality work and to make meaningful contributions to the growth and success of the company. My skills and expertise, combined with the supportive and professional environment of the organization, will enable me to achieve my professional goals and aspirations.

As an accomplished bilingual two-year shift lead, striving to learn to help communicate to knock down language barriers, unwavering work ethic and commitment to surpassing expectations to ensure every customer receives the highest satisfaction possible fluency in both languages has enabled me to forge strong relationships with customers from diverse backgrounds, cultivating an environment of inclusivity and respect. Possessing a keen aptitude for problem-solving, I am wholly dedicated to providing the highest quality of service and consistently strive to achieve optimal results. Additionally, throughout my high school tenure, I maintained a 4.0 GPA, which is a testament to my diligent work ethic and drive to succeed in and out of the classroom.

Overview

years of professional experience

Work History

Server

Holl and Stone Farms

09.2024 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Lead

Coldstone Creamery

01.2021 - 01.2024

Initially, I was hired to support the team and contribute to achieving team goals
My performance and commitment led to my promotion to the shift lead position
In this role, I continued to enhance the team's strength by making compatible additions
As a shift lead, I understand the importance of maintaining a mature approach to team dynamics, including the ability to handle disagreements professionally
I prioritize team goals over individual ones to ensure the business's success

Education

Associate of Science - Dental Hygeiene

Wake Tech

Raleigh, NC

01-2028

Skills

Strong work ethic
Exceptional customer service

Cash handling
Guest engagement

Skillsactivitiesawards

, Problem-solving, Customer service