Summer Guthrie
Moore,OK
Summary
I find great joy in using the knowledge I've gained in, both my formal education and past work experience, to create a positive work environment that runs efficiently while still allowing people to be excited to come to work! The corner stone of good training is good communication, and I believe that my education in interpersonal communications makes me uniquely to excel in training focus role
Overview
8
8
years of professional experience
Work History
Home Furnishing Specialist
Ashley Home Store
07.2023 - Current
- Daily monitored personal and store wide statistics, to identify and correct areas of improvement
- Built intentional relationships with coworkers to create and maintain a positive work place environment
- Maintained positive connections with clients after point of sale to ensure a pleasant experience start to finish
- Studied all inventory details to be able to offer the most informative and personalized experience to clients; meeting there personal needs and addressing their pain points
- Obtained "magnificent 27" top regional sales person stasis, reaching a minimum of 180k delivered in a single fiscal quarter
Territory Sales Manager
ADT Solar
06.2021 - 02.2023
- Worked with team of consultants to close deals ranging from 20k-150k daily, by building individualized systems for each home; helping customers feel comfortable and informed while making same day decisions
- Researched product standards within the industry to grow my knowledge of company equipment then used clear communication skills to relay this information to both employees and customers
- Maintained clear and positive relationships with other company departments to ensure effective communication on evolving needs
- Implemented and designed a custom new hire training program, later used by other teams and regions, to educate employees on territory specific needs and general product information.
- Led my team to success consistently reaching ADT Solars' nation wide leader board as top ranking in "number of sales per rep" and "over all closing ratio"
Bridal Stylist
David's Bridal
12.2018 - 08.2021
- Personally, maintained a status of top 15 stylists in our sales district, spanning through multiple states.
- Reached "circle of excellence" for outstanding sales
- Generated multiple positive reviews for the company, as a result of the customer experience provided, leading to company exposure.
- Curated a thoughtful and memorable experience for customers' and their guests, based on relationship focused communications, resulting in customer satisfaction and sales.
- Memorized inventory to provide personalized options to fit each customers' individualized style.
Associate Service Representative
TVC
07.2016 - 07.2018
- Assisted customers, nationwide, with transactions for roadside assistance memberships.
- Maintained a calm and pleasant demeanor when interacting with confused and frustrated members, resulting in customer satisfaction by the end of the call.
- Navigated multiple software applications and programs to maximize customer satisfaction and work flow with in the office.
Education
Bachelor of Arts - Interpersonal Communications
University of Central Oklahoma
Edmond, OK05.2021
Associate of Arts - Business Administration
Redlands Community College
El Reno, OK05.2018
Skills
- Excellent interpersonal skills
- Active listening
- Clear, kind, and confident communication
- Person centered communication
- Highly experienced in Word, PowerPoint, Canva, salesforce and power-BI
- Passionate and self-motivated
Timeline
Home Furnishing Specialist
Ashley Home Store
07.2023 - Current
Territory Sales Manager
ADT Solar
06.2021 - 02.2023
Bridal Stylist
David's Bridal
12.2018 - 08.2021
Associate Service Representative
TVC
07.2016 - 07.2018
Bachelor of Arts - Interpersonal Communications
University of Central Oklahoma
Associate of Arts - Business Administration
Redlands Community College
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