Summer Higuera
Santa Barbara,CA
Summary
Reliable operations leader in retail management with expertise in supervising sales teams to surpass targets. Specializes in staff training, inventory management, and customer service, driving efficient store operations and positive shopping experiences. Implements effective sales strategies and enhances team performance through hands-on coaching and leadership.
Overview
6
6
years of professional experience
Work History
Starbucks - Shift Lead, Assistant Manager
Hotel Californian
Santa Barbara, CA
02.2024 - Current
- Trained and supported sales associates to enhance guest service standards.
- Collaborated across departments and with stakeholders to develop and implement effective training routines.
- Built weekly schedules to maintain floor coverage within fiscal guidelines.
- Ordered supplies and maintained inventory levels accordingly.
- Reconciled sales, balanced cash, and completed bank deposits to support opening and closing duties.
- Monitored compliance with industry regulations to ensure adherence in hospitality services.
Central Kitchen - Associate, Supervisor
UCSB
Santa Barbara, CA
10.2022 - 12.2024
- Trained new employees on proper safety procedures related to working in a commercial kitchen setting.
- Maintained a safe and orderly work environment by adhering to sanitation standards and safety regulations.
- Prepared ingredients and supported meal service to ensure smooth operation in UCSB campus dining.
- Assisted with food preparation tasks such as washing vegetables, cutting fruits, portioning ingredients, and mixing sauces.
- Stored food supplies and rotated inventory to maintain freshness and comply with UCSB kitchen procedures.
Service Advocate
Target
San Jose, CA
08.2020 - 03.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Addressed checkout problems to ensure smooth transaction processes. and resolved payment problems at POS.
- Processed Drive Up and Order Pickup requests, ensuring timely and accurate fulfillment.
- Supported front-end operations with price checks and transaction support.
- Facilitated refund procedures to maintain compliance with company policy. and exchanges according to company policy.
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06-2026
Skills
- Point of Sale Management
- Customer Service
- Schedule Management
- Employee Training
- Inventory Management
- Cash-Handling Procedures
- Computer and POS Systems
- MS Word, Excel, and Outlook
Timeline
Starbucks - Shift Lead, Assistant Manager
Hotel Californian
02.2024 - Current
Central Kitchen - Associate, Supervisor
UCSB
10.2022 - 12.2024
Service Advocate
Target
08.2020 - 03.2022
Bachelor of Arts - Sociology
University of California, Santa Barbara