Miranda Landey
Santa Maria,CA
Summary
Shift lead with experience in customer service, team leadership, and employee training. Skilled in time management, conflict handling, cash handling, and keeping busy shifts organized.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dutch Bros
Santa Maria, California
03.2025 - Current
- Handled difficult customer service situations with composure and professionalism.
- Keeping the team aligned and moving quickly through heavy peak-hour rushes.
- I'm accustomed to working opening, midday, and closing shifts. I monitored drive-through and walk-up wait times, as well as breaks.
- Helping train new hires on everyday shop tasks, making customer connections, and drink making.
Server
Industrial Eats
Buellton, California
05.2024 - 03.2025
- Delivered dishes and drinks with accurate table service
- Explained menu specials and answered guest questions clearly
- Coordinated with kitchen staff on order timing and modifications
- Greeted guests in Industrial Eats dining room and presented menus
- Supported closing duties by cleaning tables and resetting dining areas
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Ernest Righetti Highschool
Santa Maria, CA01-2025
Animal Science/Nutrition -
Allan Hancock College
Santa Maria, CA10-2026
Skills
- Customer service
- Drive-through management
- Point of sale management
- Employee training
- Opening and closing duties
- Time management
- Team leadership
- Conflict management
- Health and safety compliance
Timeline
Shift Lead
Dutch Bros
03.2025 - Current
Server
Industrial Eats
05.2024 - 03.2025
High School Diploma -
Ernest Righetti Highschool
Animal Science/Nutrition -
Allan Hancock College