Summer Maupin
Fort Drum,NY
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in customer service and working in 24/7 uptime environment.
Overview
9
9
years of professional experience
Work History
Claim Support Associate
State Farm Insurance Inc
04.2018 - 01.2024
- Met and exceeded daily metrics consistently while maintaining accuracy
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced team efficiency by organizing and streamlining documentation processes.
- Reduced response times for client issues through effective prioritization and task management.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Contributed to process improvements by identifying gaps in support procedures and implementing corrective actions.
Lead Teller
Altier Credit Union
11.2016 - 03.2018
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Managed cash inventory, ensuring accurate balancing vault and individual teller drawers daily.
- Exceeded cross-selling goals by effectively communicating product benefits tailored to customers'' unique financial situations.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
Marketing and Pricing Manager
Old Navy
08.2014 - 10.2016
- Enhanced pricing accuracy by diligently monitoring and updating signage for promotions and sales events.
- Improved store layout efficiency by collaborating with merchandising teams to optimize product placement and pricing displays.
- Increased team productivity by implementing streamlined processes and effective communication strategies
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Received award in 2015 for top 10 credit card sales throughout entire company
Education
Associate of Arts - General Studies
Chandler Gilbert Community College
Gilbert, AZ12.2024
Skills
- Team Support
- Customer Support
- Project Support
- Oracle PeopleSoft
- Microsoft SharePoint
- Microsoft Access
- Time Management
- Salesforce
- Documentation Skills
- Microsoft Excel
- Microsoft Outlook
Timeline
Claim Support Associate
State Farm Insurance Inc
04.2018 - 01.2024
Lead Teller
Altier Credit Union
11.2016 - 03.2018
Marketing and Pricing Manager
Old Navy
08.2014 - 10.2016
Associate of Arts - General Studies
Chandler Gilbert Community College
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