Summer Miller
Elkhart,IN
Summary
Proven team collaborator and customer service expert, I significantly enhanced service quality at Knollwood Country Club by implementing a strategic table rotation system. Skilled in multitasking and verbal communication, I excel in high-pressure environments, fostering community and improving customer satisfaction. My background also includes training in basic accounting and data analysis, contributing to operational efficiency and growth. Experienced with sports injury prevention and rehabilitation, providing tailored care to optimize athlete performance. Utilizes advanced therapeutic techniques and effective communication to educate athletes on injury prevention. Track record of building trust with athletes and coaching staff, ensuring collaborative approach to health and well-being.
Overview
4
4
years of professional experience
Work History
Host
Knollwood Country Club
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Developed rapport with regular patrons to foster sense of community within establishment.
Host
Hacienda Mexican Restaurants
01.2023 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barista
Starbucks
04.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sandwich Artist
SUBWAY®Restaurants
01.2021 - 04.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
No Degree - Kinesiology
University of Kentucky
Lexington, KY06-2028
High School Diploma -
Concord Community High School
Elkhart, IN06-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Verbal communication
- Scheduling and planning
- Basic accounting
- Research and analysis
- Organizing and categorizing
- Positive attitude
- Prioritizing work
- Time management
- Data entry
- Data trends
Languages
American Sign Language
Elementary
English
Native or Bilingual
Timeline
Host
Knollwood Country Club
04.2024 - Current
Host
Hacienda Mexican Restaurants
01.2023 - 05.2023
Barista
Starbucks
04.2022 - 01.2023
Sandwich Artist
SUBWAY®Restaurants
01.2021 - 04.2021
No Degree - Kinesiology
University of Kentucky
High School Diploma -
Concord Community High School
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