Summer M Zurita
San Antonio,TX
Summary
Dedicated professional with a solid background in customer service and team collaboration. Known for enhancing operational efficiency through effective inventory management and training initiatives while consistently resolving customer concerns. Brings a proactive mindset and a commitment to excellence in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Bakery Team Lead
Boss Bagel
San Antonio, Texas
05.2025 - Current
- Supervised daily bakery operations and ensured product quality standards.
- Trained and mentored new team members on baking techniques and safety protocols.
- Managed inventory levels and ordered supplies, ensuring consistent production flow.
- Identified and implemented cost-saving initiatives within bakery department, optimizing resource allocation.
- Resolved customer complaints about product quality and service issues, enhancing customer satisfaction.
- Conducted regular performance reviews with each employee to identify areas for improvement.
- Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
Banquet server
Hard Rock Cafe
10.2024 - 07.2026
- Provided friendly service in high-volume, fast-paced environment, improving guest satisfaction.
- Fostered positive, energetic atmosphere, actively ensuring customer satisfaction throughout events.
- Greeted guests at venue entrance, creating welcoming environment and assisting with event needs.
- Delivered accurate orders and managed guest needs to enhance dining experience and contribute to sales growth.
Bakery, Sales Associate
H-E-B
07.2020 - 05.2024
- Detail-oriented and customer-focused professional with hands-on experience in product preparation, equipment operation, and sales strategy.
- Educated customers on ingredients, dietary options, and baking techniques to enhance their shopping experience.
- Welcomed customers warmly upon entry to create a positive shopping experience. and provided exceptional customer service.
- Responded to customer inquiries with accurate information and support. and resolved complaints in a professional manner.
- Proven ability to uphold quality and safety standards while driving customer satisfaction and contributing to team success in fast-paced environments.
- Tracked inventory levels to ensure accurate stock management. and restocked shelves, ensuring product availability for customers.
Hostess
Papadeauxs
01.2020 - 07.2020
- Skilled in managing reservations, accurately handling to-go orders, and providing exceptional service through effective communication and organizational skills.
- Monitored waiting lists and communicated accurate wait time estimates to enhance guest experience.
- Responded to phone inquiries, assisting customers with scheduling and confirming reservations, recording takeout orders, and addressing service questions.
- Professional and personable with experience in front-of-house operations, guest relations, and multitasking in high-volume environments.
Education
Associate of Arts - Psychology
St. Phillip’s College
San Antonio, TX04-2027
High School -
O’connor High School
Helotes, TX12-2020
Skills
- Baking Operations
- Order fulfillment
- Inventory Management
- Time management
- Attention to Detail
- Cost management
- Conflict Resolution
- Customer communication
- Team Collaboration
- Problem Solving
- Customer Service & Communication
Timeline
Bakery Team Lead
Boss Bagel
05.2025 - Current
Banquet server
Hard Rock Cafe
10.2024 - 07.2026
Bakery, Sales Associate
H-E-B
07.2020 - 05.2024
Hostess
Papadeauxs
01.2020 - 07.2020
Associate of Arts - Psychology
St. Phillip’s College
High School -
O’connor High School