Summer Neill
Denver,CO
Summary
Experienced with identifying and capturing sales opportunities in competitive markets. Utilizes strategic approaches to build strong client relationships and increase revenue. Strong understanding of sales techniques, customer needs analysis, and effective negotiation strategies.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Home Depot
10.2023 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Success Agent
Autopay
01.2021 - 01.2022
- Ensured utmost customer satisfaction throughout the auto loan refinance experience
- Enhanced client retention by providing ongoing support and maintaining strong relationships.
- Provided exceptional customer service, skillfully handling and resolving escalated customer inquiries
- Conducted quality assurance by reviewing calls made by loan specialists and ensuring compliance with guidelines
- Assisted in training Loan Specialist Management with recordings of calls for coaching and improvement
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Championed a customer-centric mindset within the company by consistently advocating for clients'' best interests in all decision-making processes.
- Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and offering constructive feedback.
- Conducted regular follow-ups with clients to ensure satisfaction, identify areas for improvement, and address any concerns promptly.
Senior Project Manager
Transperfect Translation
06.2018 - 10.2020
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Led end-to-end execution of projects for prestigious clients, ensuring successful completion and client satisfaction
- Managed the entire project lifecycle, encompassing planning, stakeholder management, risk assessment, and quality assurance
- Collaborated with cross-functional teams to ensure projects were delivered on schedule
- Identified and resolved potential issues and risks, proactively taking action to prevent delays and disruptions
- Oversaw project budgets and resources, ensuring adherence to financial constraints
- Developed and maintained comprehensive project plans, timelines, and status reports
- Identified process improvement opportunities and implemented streamlined workflows to enhance efficiency
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Generated $90,000 in company revenue through successful project execution in September 2020
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
Education
Bachelor of Arts - Communications
University of Hawaii At Manoa
Honolulu, HI05-2018
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Pipeline management
Timeline
Sales Specialist
Home Depot
10.2023 - Current
Customer Success Agent
Autopay
01.2021 - 01.2022
Senior Project Manager
Transperfect Translation
06.2018 - 10.2020
Bachelor of Arts - Communications
University of Hawaii At Manoa
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