Summer Nolen
Oneonta
Summary
Compassionate Patient Experience Coordinator known for exceptional multitasking and organizational skills. Proven track record of improving patient interactions and driving service quality in dental healthcare settings.
Cross trained between front office and clinical to make patient transition from procedures to insurance questions seamless and efficient.
Overview
6
6
years of professional experience
Work History
Patient Experience Coordinator/ Dental Assistant
Aspen Dental
1820 Gadsden Hwy Ste 112 Birmingham Al 35235
01.2025 - Current
- Developed and implemented patient feedback systems to enhance overall satisfaction.
- Collaborated with dental teams to streamline appointment scheduling and reduce wait times.
- Trained staff on best practices for patient interactions and service excellence.
- Analyzed patient surveys to identify trends and recommend improvements in service delivery.
- Provided personalized assistance to patients during admission, discharge, and follow-up processes for a seamless transition between care settings.
- Engaged with patients to provide critical information.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
Customer Service Representative
Regions Bank
1900 5th Ave N
11.2022 - 01.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed transactions accurately, ensuring compliance with banking regulations.
- Collaborated with team members to streamline service workflows and improve response times.
- Assisted in training new staff on customer service protocols and banking systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant General Manager
Taco Bell
609 Second Ave E
03.2020 - 10.2022
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Developed and implemented strategies to improve customer satisfaction scores.
- Managed inventory control, optimizing stock levels to reduce waste and costs.
- Analyzed sales reports to identify trends and drive promotional initiatives.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Education
High School Diploma -
Oneonta High School
27605 Al-75 Oneonta, AL 3512105.2016
Skills
- Leadership qualities
- Medical terminology proficiency
- Healthcare
- Customer service
- Multitasking
- Organizational skills
- Caring and empathetic
- Documenting and recording information
- Insurance verifying
- Teamwork and collaboration
Timeline
Patient Experience Coordinator/ Dental Assistant
Aspen Dental
01.2025 - Current
Customer Service Representative
Regions Bank
11.2022 - 01.2025
Assistant General Manager
Taco Bell
03.2020 - 10.2022
High School Diploma -
Oneonta High School