Summer Ramseyer
Rialto,USA
Summary
Dynamic security professional with extensive experience at Allied Universal, excelling in team leadership and analytical problem-solving. Proven ability to enhance safety protocols and train new dispatchers. Proficient in CCTV monitoring and adept at maintaining meticulous documentation, ensuring effective communication and operational efficiency in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Security Dispatcher /Shift Leader
Allied Universal
Fontana, CA
03.2017 - Current
- Categorized all incoming security calls into service, general, and emergency situations.
Directed dispatch of security personnel based on incident urgency to ensure effective resolution.
Maintained meticulous documentation to support comprehensive reporting of security activities.
Collaborated with shift supervisor and management team to establish and align protocols. - Monitored security cameras to detect unauthorized activity and ensure safety.
- Coordinated emergency response efforts with law enforcement and emergency services.
- Established training programs for new dispatchers covering protocols, procedures, and software systems utilized in operations
- Operated two-way radios to manage real-time communications among team members.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Managed 15-person team when required
Security Officer
Securitas USA
Fontana, CA
11.2015 - 03.2017
- Ensured safety of Kaiser staff and members while on property.
Detected and prevented suspicious activities through vigilant monitoring.
Provided exceptional customer service to enhance member experiences.
Wrote detailed incident reports for accurate record-keeping.
Monitored entrance points to control access effectively.
Assisted in escorting staff and members courteously across the premises.
Escorted trespassers off property to maintain security.
Secured premises internally and externally to prevent unauthorized access.
Security Guard
Inter-Con Security Systems Inc.
Moreno Valley, CA
03.2012 - 11.2015
- Supervise electrical substation location safety, document and report any suspicious activity, and compose incident reports.
Education
High School Diploma -
Citrus High School
Fontana, CA06.2004
Skills
- Data input
- Team leadership
- Analytical problem-solving
- Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Multitasker
- Highly organized
- 10 – Code knowledge
- CCTV monitoring and review
- verbal and written communication
- Lenel software proficiency
References
References available upon request.
Timeline
Security Dispatcher /Shift Leader
Allied Universal
03.2017 - Current
Security Officer
Securitas USA
11.2015 - 03.2017
Security Guard
Inter-Con Security Systems Inc.
03.2012 - 11.2015
High School Diploma -
Citrus High School
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