SELENA HUERTA
Los Angeles
Summary
Bilingual professional with extensive experience in customer service, healthcare support, and administrative operations. Skilled in managing sensitive information and providing compassionate assistance in high-pressure environments. Experienced Dispatcher with proven expertise in coordinating schedules and field personnel to optimize service delivery. Knowledgeable in shipping and emergency policies, ensuring compliance with delivery requirements and driver practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher
GOGO towing
Los Angeles
03.2025 - 03.2026
- Coordinated daily dispatch operations, enhancing vehicle routing and scheduling efficiency.
- Managed communication between drivers and clients, ensuring timely updates and service reliability.
- Utilized routing software to optimize delivery routes and minimize delays.
- Monitored driver performance, providing actionable feedback that improved service quality.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Collections Specialist
Western Drug Medical Supply
Los Angeles
04.2024 - 09.2025
- Managed accounts and recovered debts through effective customer communication and negotiation of payment solutions, enhancing cash flow and reducing outstanding balances
- Managed customer accounts to ensure timely collection of outstanding balances.
- Communicated with clients via phone and email regarding payment arrangements.
- Reviewed invoices and payment histories to resolve discrepancies effectively.
Medication Aide
Astoria Park Senior Living
Los Angeles
11.2024 - 02.2025
- Administer and document patient medications to ensure compliance with treatment plans.
- Conduct vital sign checks and monitor for side effects to enhance patient safety.
- Foster relationships with patients, families, and healthcare staff to promote effective communication and care.
Concierge
Savant of Santa Monica
Santa Monica
05.2023 - 12.2023
- Greeted and assisted guests, offering tailored information on amenities and local attractions to enhance their experience.
- Handled phone calls, reservations, and guest inquiries, ensuring a seamless and professional interaction.
- Delivered exceptional customer service and resolved guest issues promptly, contributing to overall guest satisfaction.
Patient Administrator
Ami Healthcare
Los Angeles
11.2021 - 08.2022
- Coordinated appointments and collaborated with medical staff to enhance patient experience and streamline service delivery.
- Processed insurance claims, billing, and patient payments to facilitate smooth financial transactions.
- Maintained accurate, confidential patient records to ensure compliance and support quality care.
Customer Service Representative
Fred Loya Insurance
Los Angeles
04.2021 - 12.2021
- Fostered customer loyalty through effective communication and proactive problem-solving.
- Resolved customer inquiries and complaints, ensuring satisfaction with transactions.
- Trained new team members on products, enhancing overall team knowledge and customer support.
Dispatcher
Patriot Motors
Los Angeles
03.2019 - 02.2021
- Assigned driver routes and coordinated delivery schedules to optimize efficiency.
- Utilized GPS systems and software for real-time tracking and effective communication.
- Responded to emergencies and provided timely updates to ensure safety and service continuity.
Team Leader
El Super Fresh
Los Angeles
08.2018 - 02.2019
- Directed daily team operations, delegating tasks to align with project goals.
- Set goals and ensured timely project completion, supporting overall team objectives.
- Coached staff and resolved conflicts to sustain team productivity.
Cashier
Big Saver Foods
Los Angeles
06.2014 - 02.2018
- Provided friendly and efficient customer service.
- Operated POS systems and processed transactions.
- Maintained store cleanliness and restocked merchandise.
Education
High School Diploma -
Woodrow Wilson High School
Los Angeles, CA06-2014
Skills
- Logistics coordination
- Order routing
- Fleet management
- Data accuracy
- Data input
- Client relationship management
- Account management
- Customer service
- Time management
- Multitasking
- Attention to detail
- Problem solving
- Teamwork
- Critical thinker
- Record keeping
- Communication strategy
- Client relations
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Languages
English
Professional
Spanish
Professional
Timeline
Dispatcher
GOGO towing
03.2025 - 03.2026
Medication Aide
Astoria Park Senior Living
11.2024 - 02.2025
Collections Specialist
Western Drug Medical Supply
04.2024 - 09.2025
Concierge
Savant of Santa Monica
05.2023 - 12.2023
Patient Administrator
Ami Healthcare
11.2021 - 08.2022
Customer Service Representative
Fred Loya Insurance
04.2021 - 12.2021
Dispatcher
Patriot Motors
03.2019 - 02.2021
Team Leader
El Super Fresh
08.2018 - 02.2019
Cashier
Big Saver Foods
06.2014 - 02.2018
High School Diploma -
Woodrow Wilson High School