Summer Rayno
Wentzville,MO
Summary
My name is Summer Rayno. I began my life and working experience when graduating early at the age of 17. Throughout my career, I have consistently demonstrated my commitment by attending all scheduled shifts and striving to excel as both an employee and an individual. I take great pride in my kindness and prioritize the needs of others, including guests and the establishment I represent, above my own. I am a dependable individual, and I am confident that any organization would benefit significantly from my employment. I endeavor to foster a sense of joy and teamwork, even during challenging times.
Overview
2
2
years of professional experience
Work History
To Go Server
Cracker Barrel Old Country Store Inc
O'Fallon, Missouri
07.2022 - Current
- Organized and tracked to-go orders while maintaining accuracy.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Assisted guests with selecting food items based on dietary needs or preferences.
- Processed payments accurately and efficiently using POS system.
- Prepared drinks according to recipes and specifications.
- Maintained cleanliness of dining area, including tables, chairs, floors, windowsills, counters.
- Rotated inventory to reduce waste and optimize freshness.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Filled and served various beverages for customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Assembled and served meals according to specific guest requirements.
- Packaged and bagged cooked food and prepared items.
- Refilled condiments, napkins and server workstations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Made meals in accordance with company standards and requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Collaborated with team to deliver timely service of items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained safe food handling practices to prevent germ spread.
- Filled faxed, mobile and online orders accurately, efficiently, and on-time.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Inspected food preparation areas to ensure cleanliness and proper functioning of equipment.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
Retail Sales Associate
Cracker Barrel Old Country Store Inc
O'Fallon, Missouri
07.2022 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
Head Hostess
Cracker Barrel Old Country Store Inc
O'Fallon, Missouri
07.2022 - Current
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Ensured that the dining room was always clean, organized, and presentable.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered customers' questions about hours, seating, current wait time and other information.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Notified server after seating parties in section to facilitate prompt service.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Education
High School Diploma -
Timberland High School
Wentzville, MO06-2024
Skills
- Teamwork/outstanding work ethic
- Active listening
- Critical thinking
- Resilience
- Attention to detail
- Kindness
- Quick learner
- Adaptability
- Creativity
- Problem solving
- Time management
- Collaboration
- Cash handling
- Phone etiquette
- Basic math
- Cas handling and register experience
- Retail sales
- Reasturaunt sales
- Product demos
- Point of sales
- English
- POS
- sales in general
- Typing
- Custodial experience
- Dishwasher experience
- Host experience
- Food runner experience
- Prep experience
- Retail and cash experience
- To go and server experience
Timeline
To Go Server
Cracker Barrel Old Country Store Inc
07.2022 - Current
Retail Sales Associate
Cracker Barrel Old Country Store Inc
07.2022 - Current
Head Hostess
Cracker Barrel Old Country Store Inc
07.2022 - Current
High School Diploma -
Timberland High School