Summary
Overview
Work History
Education
Skills
Timeline
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Summer Rhodes

San Antonio

Summary

Accomplished sales consultant recognized for achieving a 25% membership capture rate at Club Car Wash. Strong skills in customer relationship management and consultative sales, complemented by a commitment to team mentorship and revenue enhancement. Focused on elevating customer satisfaction and operational efficiency through effective communication and problem-solving. Versatile background in sales, management, and customer service positions aligns with various potential roles.

Overview

6
6
years of professional experience

Work History

Sales Consultant

Club Car Wash
San Antonio
11.2024 - Current
  • Welcomed customers as company representative, driving membership sales and sustaining over 25% capture rate
  • Managed daily cash operations, ensuring accurate balance monitoring and secure handling from start to end of day.
  • Addressed and de-escalated customer issues to ensure satisfaction.
  • Ensured a well-maintained environment to support optimal sales operations.
  • Identified areas of improvement within existing processes and procedures.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Collaborated with marketing team to design promotional materials for campaigns.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Assistant Manager of Operations

H&r Block
San Antonio
11.2023 - 10.2024
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off incidents to minimize losses.
  • Resolved escalated calls efficiently to achieve satisfactory outcomes for customers and company.
  • Mentored new hires by providing guidance and ongoing support for professional development.
  • Reported detailed issues to higher management to facilitate informed decision-making.

Administrative Assistant

Nyle Maxwell Chrysler Dodge Jeep Ram
02.2021 - 11.2023
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Customer Service Representative

Aetna
01.2019 - 02.2021
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Delivered prompt service to prioritize customer needs.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Investigated and resolved accounting, service and delivery concerns.

Education

Bachelor of Arts - Communication of Arts

Grand Canyon University
Phoenix, AZ
12.2026

High School Diploma -

Victory Learning Center
San Antonio, TX
08.2021

Skills

  • Team mentorship
  • Multitasking in fast-paced environments
  • Microsoft Office Suite
  • Critical thinking
  • Project management
  • Scheduling coordination
  • Customer service and support
  • Problem solving
  • Exceeds sales goals
  • Public speaking
  • Sales strategies
  • Product and service sales
  • Customer relationship management
  • Consultative sales
  • Contract negotiation and closing tactics
  • Lead generation

Timeline

Sales Consultant

Club Car Wash
11.2024 - Current

Assistant Manager of Operations

H&r Block
11.2023 - 10.2024

Administrative Assistant

Nyle Maxwell Chrysler Dodge Jeep Ram
02.2021 - 11.2023

Customer Service Representative

Aetna
01.2019 - 02.2021

Bachelor of Arts - Communication of Arts

Grand Canyon University

High School Diploma -

Victory Learning Center

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