Casey Tabor
Albert Lea,MN
Summary
High-performing Retail Sales Consultant & Manager with over 8 years of excellence in the wireless industry. Proven track record of driving stores to President's Club status and achieving #1 company-wide rankings across multiple carriers. Expert in strategic upselling, technical troubleshooting, and lead generation, with a dedicated focus on exceeding KPIs and enhancing the customer experience.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Retail Sales Consultant
Wireless World
2024.06 - 2025.10
- Ranked #1 Company-Wide for Perk Sales per Activation.
- Played a pivotal role in achieving President's Club honors by consistently exceeding monthly store-wide KPIs.
- Developed deep technical expertise in Verizon 5G products to provide tailored solutions for both retail and small business clients.
- Verizon Authorized Retailer
Store Manager
Prime Communications
2024.01 - 2024.06
- AT&T Retailer
Retail Sales Consultant
Prime Communications
2021.12 - 2024.01
- Drove store revenue through proactive outbound call campaigns and engaging in-store product demonstrations.
- Recognized for contributing to a top-performing store culture and maintaining high operational standards.
- AT&T Retailer
Retail Sales Consultant
Connect Wireless
2019.03 - 2021.12
- Achieved the #1 ranking company-wide for total sales scorecard points.
- Awarded the Top Performer Trophy for consecutive months as the leading consultant in the Plains Southeast region.
- Facilitated a seamless operational transition during a major company acquisition.
- AT&T Retailer
Retail Sales Consultant
ProCellular
2018.11 - 2019.03
- Built strong customer rapport and brand loyalty through expert technical support and personalized service.
- AT&T Retailer
Retail Sales Consultant
Summit Mobile / Optimal Wireless
2018.05 - 2018.11
- Managed sales and activations for prepaid devices and service plans.
- Implemented effective theft-prevention strategies and managed competitive product comparisons to increase conversion rates.
- Cricket Retailer
Education
Welding Certificate (MIG TIG ARC GAS) - Industrial Maintenance
Riverland Community College
Albert Lea, MN 2011.09 - 2012.04
Skills
- The Ability to provide an excellent Customer Experience
- Product knowledge
- Sales strategies
- Customer engagement
- Technical troubleshooting
- Team collaboration
- Performance tracking
- Problem solving
- Effective communication
- Conflict resolution
- Adaptability
- Technical skills
- Handling customer complaints
- Sales problem-solving
- Customer satisfaction
- Product demonstrations
- Closing Techniques
- Strategic Upselling
- Small Business Solutions
- Perk Sales
- Activation Growth
- KPI Optimization
- Sales Scorecards
- Store Management
- Inventory Control
- Theft Prevention
- Team Mentorship
- Device Troubleshooting
- 5G Network Solutions
- Data Migration
- Product Demos
Accomplishments
- President's Club Achiever: Ranked #2 in the entire company for total sales in 2021 (Connect Wireless).
- Consistent Top Performer: Awarded regional trophies for sustained sales leadership in the Plains Southeast region.
- Elite Sales Metrics: Repeatedly held #1 status for specialized metrics, including Perk Sales (Wireless World) and Total Scorecard Points (Connect Wireless).
- Promoted to Store Manager following a consistent history of exceeding hardware and service plan quotas.
Timeline
Retail Sales Consultant
Wireless World
2024.06 - 2025.10
Store Manager
Prime Communications
2024.01 - 2024.06
Retail Sales Consultant
Prime Communications
2021.12 - 2024.01
Retail Sales Consultant
Connect Wireless
2019.03 - 2021.12
Retail Sales Consultant
ProCellular
2018.11 - 2019.03
Retail Sales Consultant
Summit Mobile / Optimal Wireless
2018.05 - 2018.11
Welding Certificate (MIG TIG ARC GAS) - Industrial Maintenance
Riverland Community College
2011.09 - 2012.04