Summer Stafford
Columbia ,MO
Summary
Dynamic and results-driven professional with extensive experience in customer service and retail operations at Dollar General. Proven track record in team leadership and conflict resolution, enhancing customer satisfaction and loyalty. Skilled in cash handling and inventory management, consistently achieving operational excellence while mentoring new associates for success.
Overview
5
5
years of professional experience
Work History
Lead Sales Associate
Doller General
Jefferson City, MO
08.2024 - 02.2025
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Correctional Sergeant
Missouri Department Of Corrections
Jefferson City, MO
04.2023 - 04.2024
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Supervised 14 employees and performance of tasks and managed 1200 offenders.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Resolved issues and disputes between inmates professionally and respectfully.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
Barista Shift Lead
Starbucks
Jefferson City
01.2020 - 03.2023
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
High School Diploma -
Capital City High School
Jefferson City, MO10.2021
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Cash handling accuracy
- POS system operation
- Staff training and development
- Teamwork and collaboration
- Client relationship management
- Mentoring and training
- Inventory and stocking
Timeline
Lead Sales Associate
Doller General
08.2024 - 02.2025
Correctional Sergeant
Missouri Department Of Corrections
04.2023 - 04.2024
Barista Shift Lead
Starbucks
01.2020 - 03.2023
High School Diploma -
Capital City High School