Summer Whiting
Orem,Utah
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
10
10
years of professional experience
Work History
Front Desk Administrator
Aspen Grove Behavioral Hospital
Orem, Utah
08.2024 - Current
- Welcome guests and patients with kindness, empathy, and compassion
- De-escalate high conflict interactions while maintaining a cool and calm demeanor
- Perform clerical duties, such as: filing, data entry, and logging
- Oversee the purchase of all office supplies for the hospital, communicating with different departments to assess individual needs while staying below projected expenses
- Adhere to HIPAA law to guarantee the privacy of all patient information
- Manage and prepare outgoing correspondence, meeting deadlines and postal requirements
- Use a very keen eye for detail while performing quality control checks in high volumes
- Eliminated redundancies in inventory/cataloging process, freeing up 1+ hours of work time daily
Front Desk Receptionist
Brent Brown Toyota
Orem, Utah
08.2023 - 08.2024
- Greeted and welcomed customers with a friendly and approachable demeanor
- Coordinated with multiple departments to arrange effective plans of action
- Answered incoming phone calls promptly and professionally, addressing customer inquiries and directing calls to the appropriate department
- Assisted with administrative tasks, including logging, filing, and organizing records and documents
- Remained calm and understanding whilst communicating effectively to those experiencing intense emotions
Caregiver
Self-employed
Orem, Utah
02.2020 - 08.2023
- Maintained composure in stressful situations
- Multi-tasked effectively in a fast-paced environment
- Stayed on task amidst distractions, ensuring necessary tasks are completed correctly and on time
Registration Agent
Response Marketing Group
Lindon, Utah
08.2016 - 03.2017
- Set event registrations via inbound and outbound calls
- Handled confidential and sensitive information
- Provided confidence in the client's decisions
- Maintained a comfortable, professional environment
- Appeared on top ten agents list every week for 6 consecutive months
Team Member
Jamba Juice
Orem, Utah
04.2016 - 08.2016
- Facilitated customer orders to ensure accurate and timely service.
- Sold daily specials, prepared food, restocked inventory, and maintained cleanliness to enhance customer experience
- Operated computer software and cash register with precision to ensure accurate transactions
Education
High School Diploma - language arts, visual arts
Polaris High School
Orem, UTSkills
- Customer service
- Customer engagement
- Conflict resolution
- Time management
- Reliability
- Attention to detail
- Microsoft Office Suite
- Google Suite
- Computer Literacy
- Multi-line Phone Systems
- Office equipment management
- Cloud Computing
- HIPAA compliance
- Quality control
- Intercultural fluency
Projects
- Charity Clothing Drive, Helped plan and carry out a school clothing drive.
- Project Uplift, Assisted in various mood lifting activities and motivated peers to participate in said activities.
Awards
- Spirit of Excellence Award, Alpine School District
- "Be Your Best" Academic excellence medal
- "Deep thinker" Language Arts medal
- Hope Squad Member Certificate - Planned and coordinated projects and appointments, and maintained a busy schedule - Communicated respectfully and assertively to preserve a peaceful atmosphere
Timeline
Front Desk Administrator
Aspen Grove Behavioral Hospital
08.2024 - Current
Front Desk Receptionist
Brent Brown Toyota
08.2023 - 08.2024
Caregiver
Self-employed
02.2020 - 08.2023
Registration Agent
Response Marketing Group
08.2016 - 03.2017
Team Member
Jamba Juice
04.2016 - 08.2016
High School Diploma - language arts, visual arts
Polaris High School