SUMMER Willis
Granbury
Summary
Dynamic professional with a proven track record in roles ranging from Paraprofessional at Granbury ISD to Sales Representative and FMLA Claims Specialist. Excelled in enhancing student success, boosting sales by identifying high-potential accounts, and ensuring FMLA compliance. Skilled in effective communication and problem-solving, demonstrating a commitment to exceeding employer expectations and achieving goals.
Overview
15
15
years of professional experience
Work History
Paraprofessional
Granbury ISD
08.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Helped teacher prepare instructional material and displays.
Recruiter
Titus Transportation
11.2020 - 07.2023
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Sales Representative
Varidesk
11.2017 - 03.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
FMLA Claims Specialist
AT&T
09.2011 - 10.2015
- Maintained strict confidentiality when dealing with sensitive personal information pertaining to employee health conditions or family circumstances.
- Ensured compliance with federal and state regulations by staying up-to-date on the latest changes to FMLA laws and guidelines.
- Managed caseloads efficiently, consistently meeting or exceeding performance metrics for claim resolution times and accuracy rates.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Followed up with customers on unresolved issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Sales Representative
Sterling Resorts
01.2010 - 03.2011
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
High School Diploma -
The Colony High School
The Colony, TX12-2009
Skills
- Effective communication
- Multi-tasking strength
- Problem-solving
- Candidate assessment
- Customer service
- Time management
- Listening skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
Timeline
Paraprofessional
Granbury ISD
08.2023 - Current
Recruiter
Titus Transportation
11.2020 - 07.2023
Sales Representative
Varidesk
11.2017 - 03.2019
FMLA Claims Specialist
AT&T
09.2011 - 10.2015
Sales Representative
Sterling Resorts
01.2010 - 03.2011
High School Diploma -
The Colony High School
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