Summer Wise
Anacortes,WA
Summary
Well-qualified Medical Administrative professional successful at helping patients/customers navigate medical office procedures while maintaining smooth and efficient business operations. Offering 8 years of related experience, diligent nature and expertise in electronic records management.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator | Medical Record Technician
Signature Healthcare at Home
01.2024 - 08.2025
- Worked with manager and supervisor to plan and coordinate production schedules.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Drafting Associate | Office Administrator | Pre-Construction Manager
O'Brock, Cox & Associates; Lexar Homes; Inspire Homes
04.2021 - 01.2023
- Draft architectural plans to IBR specifications for homeowners to submit for permitting.
- Appointments, telephones, QuickBooks bookkeeping, scheduling-the works.
- Assist homeowners with completing steps towards permitting, including: banking, interior selections, site visits, utility and site preparation.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Communicated daily with vendors to keep project fully operational.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Prepared and managed project budgets to accurately track costs and expenses.
Patient Appointment Coordinator
Island Health
02.2020 - 04.2021
- Act as perpetual patient advocate, schedule and confirm appointments, verify patient insurance eligibility, assist patients upon check-in and check-out, Telehealth, prepare documents for clinic appointment, enters patient demographic and insurance data into electronic medical record and offers other administrative office support.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered phone calls and messages for multiple-physician family medical facility, scheduling appointments, and handling patient inquiries.
Receptionist | Medical Billing Specialist
Island Optometry Clinic
05.2016 - 01.2021
- Answered phones and greeted patients with a smile; scheduled and rescheduled appointments; verified demographics pre-appointment for accuracy; checkout; performed basic spectacle repair.
- Processed all primary, secondary and tertiary claims directly or through clearinghouse; address any edits or rejections for remittance; post payments (patient and insurance 3rd party); performed credit/ debt resolution; researched denials and utilized online payor portals.
Vendor - Merchandiser
Anderson Merchandisers
01.2014 - 05.2016
- Build promotional displays weekly; install signage, submit photos to clients regarding promotional displays, removed and discarded displays regularly.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Stores/ Areas I visited included: Walmart, Target, Best Buy in Whatcom, Skagit, Snohomish and King Counties along the I-5 corridor.
- Transferred from Louisiana to Washington state with this company.
Education
Appointee - CASA
Office of Court Appointed Special Advocates of Snohomish Co
Everett, WA 02.2026 - Current
Certificate - Professional Medical Billing
AAPC
Online08.2023
Associate of Applied Science - Technical Drafting, Architectural/Civil/Structural
ITI Technical Institute
Baton Rouge, LA05.2004
Skills
- Customer engagement and support
- Documentation skills
- Attention to detail
- Critical thinking
- Schedule organization
- Calendar coordination
- Daily timekeeping
- Confidentiality requirements
- Skilled in Microsoft Office, EMR software, 3-D modeling software and many others!
- Verbal and written communication
Timeline
Appointee - CASA
Office of Court Appointed Special Advocates of Snohomish Co
02.2026 - Current
Scheduling Coordinator | Medical Record Technician
Signature Healthcare at Home
01.2024 - 08.2025
Drafting Associate | Office Administrator | Pre-Construction Manager
O'Brock, Cox & Associates; Lexar Homes; Inspire Homes
04.2021 - 01.2023
Patient Appointment Coordinator
Island Health
02.2020 - 04.2021
Receptionist | Medical Billing Specialist
Island Optometry Clinic
05.2016 - 01.2021
Vendor - Merchandiser
Anderson Merchandisers
01.2014 - 05.2016
Certificate - Professional Medical Billing
AAPC
Associate of Applied Science - Technical Drafting, Architectural/Civil/Structural
ITI Technical Institute