- Wellness and healthy lifestyle practices
- Environmental conservation and restoration
- Outdoor adventures such as kayaking, camping, hiking, and time at the beach
Hi, I’m
Summerlin O'Neill
Customer Service
Jacksonville,FL
Ambition without action becomes anxiety.
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
years of professional experience
3
years of post-secondary education
Work History
Pine Environmental Services, LLC.Norcross, GA
Billing Representative
04.2025 - 04.2026
Job overview
- Processed billing inquiries, ensuring accuracy and timely resolution of customer accounts.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Developed strong relationships with clients, fostering trust and confidence in the company's billing procedures.
- Assisted management with month-end close activities, ensuring accurate financial reporting within set deadlines.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Responded to customer concerns and questions on a daily basis.
Pine Environmental Services, LLC.Norcross, GA
Warehouse Clerk
06.2021 - 04.2025
Job overview
- Maintained accurate inventory records using warehouse management system (WMS).
- Trained new staff on warehouse procedures and operational best practices.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
- Sorted and delivered materials to different work areas and staff.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Latham Food ServicesAtlanta, GA
Team Member & Catering Associate
03.2019 - 05.2021
Job overview
- Received, documented, packed, and fulfilled 100+ customer orders within specified time frames on a daily basis
- Increased customer satisfaction and retention by providing top-notch service in a fast, high-volume environment
- Maintained constant communication with managers, staff, and kitchen crew to meet client expectations and promote teamwork while identifying opportunities for improvement
- Maintained a positive and energetic work environment for staff and clients
Hodson & Co FoodsLoganville, GA
Team Member & Catering Coordinator
09.2017 - 07.2018
Job overview
- Coordinated catering orders and collaborated with staff to set up equipment, supplies, and menus, ensuring alignment with client expectations.
- Analyzed catering orders and coordinated with staff to set up equipment, supplies and menus to meet client expectations.
- Supervised onsite team of 2-6 catering staff, ensuring fulfillment of all contracted duties and adherence to client standards.
- Balanced staff position across three separate trucks while serving as Catering Coordinator, demonstrating adaptability and effective time management.
Education
Georgia State UniversityAtlanta, GA
Bachelor of Science from Managerial Science
08.2014 - 08.2017
Skills
Customer service
Quality control
Attention to detail
Multitasking
Billing procedures
Team collaboration
Microsoft office
Invoice processing
Adaptability
Interests
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Billing Representative
Pine Environmental Services, LLC.
04.2025 - 04.2026
Warehouse Clerk
Pine Environmental Services, LLC.
06.2021 - 04.2025
Team Member & Catering Associate
Latham Food Services
03.2019 - 05.2021
Team Member & Catering Coordinator
Hodson & Co Foods
09.2017 - 07.2018
Georgia State University
Bachelor of Science from Managerial Science
08.2014 - 08.2017