Sunday Atkinson
Akron,OH
Summary
Dynamic public service professional with over 20 years of progressive experience in complex eligibility determinations, structured fact-finding interviews, regulatory interpretation, case adjudication, compliance monitoring, and confidential records management. Proven expertise in analyzing documentation, resolving discrepancies, and preparing comprehensive written determinations that influence service eligibility and financial outcomes. Extensive background in serving diverse and vulnerable populations within high-volume public-facing environments underscores a commitment to mission-driven service delivery. Passionate about supporting the community through effective and compassionate public service initiatives.
Overview
20
20
years of professional experience
Work History
Sales Associate (Regulatory Compliance)
Range USA
Akron, OH
06.2020 - Current
- Review and verify federal transaction documentation (ATF Form 4473) to determine eligibility under federal regulations.
- Interpret and apply federal and state firearm laws when approving or denying transactions.
- Identify documentation discrepancies and resolve eligibility issues prior to adjudication.
- Conduct compliance audits and maintain federally regulated records.
- Safeguard sensitive personal data in accordance with federal reporting standards.
Front Desk Agent
Hilton Garden Inn
Akron, OH
08.2019 - Current
- Conduct structured in-person and telephone interviews to obtain, clarify, and verify financial and identifying information.
- Analyze documentation and resolve discrepancies involving billing disputes and financial transactions.
- Interpret organizational policies and apply guidelines to determine appropriate financial adjustments and service outcomes.
- Prepare written documentation supporting determinations and maintain audit-ready records.
- Exercise independent judgment in high-volume, time-sensitive situations requiring regulatory compliance.
- Utilize computerized systems to retrieve, analyze, and update confidential records.
C.T.A.G. Program Specialist
Akron Public Schools
Akron, OH
05.2013 - 08.2019
- Conduct comprehensive intake interviews to determine eligibility for academic intervention programs.
- Analyze attendance, performance, and behavioral data to assess qualification criteria.
- Develop individualized case plans and monitor ongoing eligibility compliance.
- Prepare written reports documenting findings and eligibility determinations.
- Reassess cases and determine continuation, modification, or termination of services.
- Ensure compliance with FERPA and district confidentiality regulations.
Career Specialist
J.O.G. Our Way
Akron, OH
08.2006 - 07.2012
- Conduct structured eligibility interviews and review supporting documentation.
- Interpret program regulations to approve or deny participant enrollment.
- Maintain case files and generate compliance reports using database systems.
- Monitor participant status and reassess eligibility based on regulatory benchmarks.
- Improved retention rate from 32% to 70% through data-driven case management.
- Maintained 90% graduation rate by enforcing compliance and progress standards.
Education
Bachelor of Business - Human Resource Management
University of Akron
Akron, OHAssociate of Business Administration - undefined
Sullivan University
Louisville, KYSkills
- Microsoft Office Suites, Advanced Eligibility Determination & Adjudication (Expert)
- Regulatory Interpretation & Policy Application (Experienced), Structured Fact-Finding Interviews (Experienced)
- Complex Case Analysis & Resolution (Experienced), Written Determinations & Documentation (Experienced)
- Confidential Records & Compliance Management (Experienced), Public Contact & Conflict Resolution (Experienced)
- Data Systems & Reporting Analysis (Experienced), Customer Service, Ethical Compliance, Public Speaking, Critical Thinking
- Prioritization and scheduling
- Attentive listener
- Proficient in handling concurrent responsibilities
- Strong interpersonal skills
- Punctual and trustworthy
- Customer service excellence
- Market expansion strategies
Timeline
Sales Associate (Regulatory Compliance)
Range USA
06.2020 - Current
Front Desk Agent
Hilton Garden Inn
08.2019 - Current
C.T.A.G. Program Specialist
Akron Public Schools
05.2013 - 08.2019
Career Specialist
J.O.G. Our Way
08.2006 - 07.2012
Associate of Business Administration - undefined
Sullivan University
Bachelor of Business - Human Resource Management
University of Akron