Sunday Avelino
San Antonio,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Manager
Chick-fil-A
01.2022 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Phone Operator
LTC Answering Services
03.2018 - 10.2020
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of 100 calls per day and directed to appropriate departments and personnel.
Education
High School Diploma -
Santa Paula High School
Santa Paula, CA05.2014
Skills
- Priority Management
- Daily Transactions Review
- Quality Assurance
- Team Leadership
- Cash Handling Expertise
- Resolving Complaints
- Sales and Marketing
- Guest Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Manager
Chick-fil-A
01.2022 - 05.2023
Phone Operator
LTC Answering Services
03.2018 - 10.2020
High School Diploma -
Santa Paula High School
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