Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sundaymah Verdier

Summary

Multi-talented, approachable, collaborative leader with an excellent reputation for efficient conflict management, proactive leadership, and driving overall operational improvements. Motivated to learn, lead, and excel.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Court Services Supervisor 2

New Jersey Judiciary
07.2023 - Current
  • Supervise, train, monitor, and assign tasks to a team of 7 people, consisting of probation officers and senior probation officers within the intake unit
  • Participate in strategic planning and procedural changes and oversee efforts to achieve goals
  • Represents the division in Division of Family Development's Federal IV-D audit working group, Gear Up & Plan 2 Pass
  • Manage quarterly performance review process, analyze performance trends and provide actionable insights to staff
  • Review, track, and assign non-dissolution (FD docket) filings received via mail, JEDS, or in person

Mental Health Specialist II

Rutgers UBHC: NJ Suicide Prevention Hopeline
12.2019 - Current
  • Document client progress in confidential files.
  • Receives requests for service in high-volume call center
  • Undertakes review of service needs of every caller and responds by offering support and recommendations to community resources
  • Documents assessments, interventions, and interactions with callers in a timely manner and in accordance with established policies
  • Provide recommendations and referrals to community resources
  • Effective crisis management and linkage to emergency personnel

Court Services Supervisor 2

New Jersey Judiciary
01.2022 - 06.2023
  • Hired, trained, supervised, and coached a team of 7, consisting of senior probation officers, probation officers, and court clerks
  • Coordinated and maintained coverage for the high-volume intake front desk which handled non dissolution and dissolution filings and inquiries from primarily self-represented litigants
  • Worked hand in hand with the division managers to manage, develop, train, and mentor staff; engage, and support the division managers through supervision
  • Modified existing procedures to reflect system and court changes. provided clear direction and training to staff on updated procedures
  • Bi-weekly tracking and review of out of state registration report to reduce and maintain backlog
  • Implemented tracking systems for litigants serviced at the front desk and filings received via mail and in person
  • Spearheaded implementation of training, new tracking methodologies, and weekly reviews of NJKIDS IV-D cases to ensure compliance with the annual federal IV-D audit. Improved compliance from 35% to 95% in 2022 and to 100% in 2023
  • Audited, tracked, and reconciled the non-dissolution and dissolution monthly filing fee report in collaboration with the finance division

Supervised Parenting Time Coordinator

New Jersey Judiciary
10.2020 - 01.2022
  • Program development including recommendations and implementation of improved operating policies, procedures, and administrative practices.
  • Budgeting and management of federal access and fairness grant
  • Supervised minor children and parents for weekly in-house supervised visitation program and composed status reports and recommendations for status review hearings
  • Training and management of all staff and facilitators to ensure compliance with applicable and approved standards.
  • Pre-screening, interviewing and tracking statistical data of cases referred to the program

Probation Officer

New Jersey Judiciary
09.2014 - 01.2022
  • Processing of non-dissolution court filings received from pro-se litigants, attorneys, and county welfare agencies
  • Facilitation of consent conferences for matters related to custody, parenting time, and child support
  • Completion of prompt and thorough court-ordered home and social investigations
  • Provided law enforcement with detention determinations and facilitated juvenile detention hearings in accordance with the Juvenile Detention Alternative Initiative
  • Mediation of small claims and landlord tenant settlement conferences with the preparation of corresponding court orders
  • Proficient in automated systems: FACTS, NJKIDS, JEDS, eTRO, and ecourts
  • Served as mentor to new employees, providing hands on training and coaching

Senior Residential Counselor

SERV Behavioral Health System
06.2013 - 09.2014
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
  • Mentored, trained, and supervised efficient and dependable team of six residential counselors by delivering ongoing coaching, motivation, and fostering career advancement
  • County-wide training and implementation of Kronos workforce management system
  • Monthly site inspections, auditing, and submission of recommendations

Residential Counselor

SERV Behavioral Health System
06.2012 - 06.2013
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics
  • Maintained client diagnostic records, incident reports and progress notes

Co-Occurring Counselor

Northeast Treatment Centers
07.2011 - 05.2013
  • Provided comprehensive case management services, including creating treatment plans and connecting clients to appropriate community resources
  • Developed individual treatment goals based on history and diagnosis for a caseload of 60+ clients
  • Facilitated goal-oriented psycho-educational and activity therapy groups, for 12 to 19 clients, to improve each clients' level of functioning
  • Solely responsible for enrollment of 75+ clients in the grant-funded Access to Recovery program, providing housing vouchers, parenting and GED classes

Education

Bachelor of Arts - Psychology/Sociology

Rutgers, The State University of New Jersey
Newark
05.2011

Skills

    • Court Procedures, Rules, & Document Knowledge
    • Performance Monitoring
    • Effective Leadership
    • Strategic Planning and Development
      • Policies and Procedures Implementation
      • Staff Training, Development, Coaching and Mentoring
      • Recruitment and Hiring

Accomplishments

  • EEO/AA Advisory Committee: Mercer Vicinage 2022-present
  • Alpha Kappa Alpha Sorority, Incorporated 2008-present

    • Beta Alpha Omega Chapter, Newark, New Jersey (2012-present)

    • Ensuring positive impact in the lives of families and surrounding

    communities through community service and fundraising initiatives.

    Gamma Zeta Chapter (2008 – 2011)

    • Treasurer (2008-2011): Chairman of the Budget and Finance Committee.

    • Vice-President (2010-2011): Chairman of the Program Committee and Membership Committee.


Certification

  • Family Core Curriculum
  • Civil Core Curriculum
  • Criminal Core Curriculum
  • Mediation & Conciliation Training (40 hours)
  • Management Leadership Series
  • Emerging Leaders

Timeline

Court Services Supervisor 2

New Jersey Judiciary
07.2023 - Current

Court Services Supervisor 2

New Jersey Judiciary
01.2022 - 06.2023

Supervised Parenting Time Coordinator

New Jersey Judiciary
10.2020 - 01.2022

Mental Health Specialist II

Rutgers UBHC: NJ Suicide Prevention Hopeline
12.2019 - Current

Probation Officer

New Jersey Judiciary
09.2014 - 01.2022

Senior Residential Counselor

SERV Behavioral Health System
06.2013 - 09.2014

Residential Counselor

SERV Behavioral Health System
06.2012 - 06.2013

Co-Occurring Counselor

Northeast Treatment Centers
07.2011 - 05.2013

Bachelor of Arts - Psychology/Sociology

Rutgers, The State University of New Jersey

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Sundaymah Verdier