Jessica Milne
Hasbrouck Heights,NJ
Summary
Experienced Legal Professional with 9 years in Superior Court and case management. Safety-oriented, fair and professional when dealing with unruly clients and problem situations. Well-versed in criminal law and judicial policies. Possess strengths in analytical problem solving as well as verbal and written communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Court Services Supervisor 2
State of New Jersey
09.2024 - Current
- Supervised court operations, ensuring compliance with legal guidelines and policies.
- Monitored and maintained daily court calendars and E-Courts worklist.
- Upheld high levels of customer service in interactions with litigants, attorneys, and other external stakeholders by addressing inquiries promptly, professionally, and accurately while adhering to strict confidentiality requirements pertaining to sensitive information disclosure restrictions.
- Led team meetings to discuss case management strategies and workflow improvements.
- Trained staff on best practices for case documentation and record-keeping systems.
- Conducted regular performance evaluations, providing feedback to improve staff capabilities.
- Coordinated case management processes, streamlining workflow efficiency across departments.
- Adhered to and trained on new Loss of Liberty protocol within the unit.
- Coordinated training and utilized logs and materials to ensure staff are properly trained.
- Maintained timely attendance while monitoring and ensuring same for staff.
- Familiarized myself with new policies and directives and built standard operating procedures to ensure smooth roll outs.
- Completed case reviews as required, screened compliance reviews, approved and monitored discharges as well as violations of monitoring.
- Supervised and assisted in formatting a new "Customer Service Team" within the unit - building policies and procedures for staff within the team.
Criminal Probation Officer
Superior Court of New Jersey, Bergen
07.2019 - Current
- Interviewing defendants and completing Presentence Reports
- Maintaining positive relationships with all stakeholder
- Coordinate and manage EDC calendar
- Organize and schedule individual matters, compile paperwork, and review finalized calendar with the Judge
- Remain in constant communication with all stakeholders to address scheduling issues and approve adjournments
- Schedule times for all hearings weekly and moderate Zoom when needed
- Coordinating with county, state, and federal facilities, when required, for court appearances
- Respond to e-mails and phone calls timely
- Coordinate adjournment requests and handle issues relating to court calendar
CSO
Superior Court of New Jersey
07.2017 - 07.2019
- Running and analyzing criminal history reports
- Conducting public defender applications
- Monitoring a caseload of various monitoring levels and filing violations when needed
- Completing pretrial release orders while facilitating CJP first appearance
- Conducting intakes prior to release from Bergen County Jail
- Attending and facilitating detention hearings
- Maintaining positive relationships with all stakeholders (court staff, attorneys, etc.)
- Collaborating with team members to ensure completion of all tasks
Forensic Case Manager
Mental Health Association of Essex County
10.2016 - 07.2017
- Effective discharge planning, linkage and referrals to community resources for offenders in Essex County Jail with mental illness
- Advocating within the legal system for clients
- Assisting with promoting good time management, planning, and personal hygiene
- Completing treatment plans and intake assessments
- Communicating with stakeholders (attorneys, judges, probation officers) to implement the best course of action on an individual basis for each client
- Collateral contact with programs and mental health counselors
- Community outreach
Residential Counselor
Integrity, Inc
12.2015 - 10.2016
- Work with and advocate for women whom are addicted to various controlled substances
- Conduct groups with clinical structure
- Hold individual and group counseling sessions
- Complete treatment plans, drug court reports, progress reports, etc
- Monthly
- Offer case management services
- Offer psycho-education, medication
- Conduct various psychological assessments
Case Manager III
Mental Health Association of Essex County – ICMS
06.2015 - 12.2015
- Work with and advocate for consumers with a major mental illness, specifically with a dual-diagnosis
- Outreaching in the community and assisting with re-engagement in the community
- Conduct individual and community assessments for each consumer
- Complete all necessary paperwork in a timely manner
- Provide treatment and service plans
- Offer psycho-education, medication & any other support/information needed
- Link to drug rehabilitation or MICA treatment
- Knowledge of psychiatric medications.
Case Manager II
Mental Health Association of Essex County – ICMS
05.2015 - 06.2015
- Work with and advocate for consumers with a major mental illness
- Outreaching in the community and assisting with re-engagement in the community
- Conduct individual and community assessments for e ach consumer
- Complete all necessary paperwork in a timely manner
- Provide treatment and service plans
- Assist with linking consumers to partial care or any necessary programs
- Offer psycho-education, medication & any other support/information needed.
Psychology Extern
Ann Klein Forensic Center
08.2014 - 01.2015
- Assist with psychological interviews, psychological testing and assessments, and psychological report writing
- Attended team and treatment plan meetings
- Assisted the program coordinator with treatment plan goal and objective writing.
Education
Queen of Peace High School
N. Arlington, NJBA Psychology - Minor Criminal Justice
Kean University
05.2013
MA - Forensic Psychology
Fairleigh Dickinson University
Teaneck, NJ12.2014
Skills
- Community Resources
- Case Planning
- Problem Solving Expertise
- Data Gathering
- Legal Knowledge
- Report Writing
- Exceptional Communicator
- Crisis Intervention Certified
- Motivational
- Proficient in all Microsoft programs
- Case Management
Certification
CPR/AED Certified
CPI (Crisis Prevention and Intervention)
Certified Crisis Intervention Team Training (CIT)
Timeline
Court Services Supervisor 2
State of New Jersey
09.2024 - Current
Criminal Probation Officer
Superior Court of New Jersey, Bergen
07.2019 - Current
CSO
Superior Court of New Jersey
07.2017 - 07.2019
Forensic Case Manager
Mental Health Association of Essex County
10.2016 - 07.2017
Residential Counselor
Integrity, Inc
12.2015 - 10.2016
Case Manager III
Mental Health Association of Essex County – ICMS
06.2015 - 12.2015
Case Manager II
Mental Health Association of Essex County – ICMS
05.2015 - 06.2015
Psychology Extern
Ann Klein Forensic Center
08.2014 - 01.2015
BA Psychology - Minor Criminal Justice
Kean University
MA - Forensic Psychology
Fairleigh Dickinson University
Queen of Peace High School
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