Valentina Clay
Old Bridge,NJ
Summary
Motivated professional with extensive experience in customer relations and case management. Demonstrates strong leadership in preparing performance assessments, reviewing compliance, and enhancing client partnerships. Proven ability to analyze data and implement strategies that improve operational efficiency.
Overview
9
9
years of professional experience
Work History
Court Services Supervisor 2
Middlesex County Superior Court
New Brunswick, New Jersey
03.2023 - Current
- Prepared performance assessments, coaching plans and disciplinary actions.
- Reviewed court activities for compliance.
- Monitored workflow for completeness and accuracy.
- Prepared and analyzed statistical reports and strategies to reduce backlog.
- Participated in job applicant interviews.
- Worked closely with Judges and managers.
- Handled customer service disputes.
Bilingual Probation Officer
Middlesex County Family Court
New Brunswick, New Jersey
06.2022 - 03.2023
- Conducted interviews with domestic violence victims and facilitated temporary restraining order applications.
- Collaborated with judges, advocates, stakeholders, and police departments to ensure comprehensive support.
- Managed calendars for scheduling meetings and court appearances efficiently.
- Resolved conflicts to maintain a supportive environment for victims.
Bilingual Probation Officer
Monmouth County Superior Court
01.2017 - 06.2022
- Completed PSI and PTI reports in criminal court, interviewing defendants and making recommendations.
- Prepared reports and managed calendars in family court, conducting consent conferences.
- Collaborated with judges, attorneys, and management to ensure case efficiency.
Education
bachelors degree - Criminal Justice
kean university
01-2017
Associates degree - Criminal Justice
brookdale community college
01-2014
Skills
- Emergent Leadership
- Mediation training
- Flexible skills
- Case management
- Conflict resolution
- Team leadership
- Report preparation
- Compliance review
- Performance assessment
- Statistical analysis
References
Available upon request
Timeline
Court Services Supervisor 2
Middlesex County Superior Court
03.2023 - Current
Bilingual Probation Officer
Middlesex County Family Court
06.2022 - 03.2023
Bilingual Probation Officer
Monmouth County Superior Court
01.2017 - 06.2022
bachelors degree - Criminal Justice
kean university
Associates degree - Criminal Justice
brookdale community college