Sundus Ahmed
Hoffman Estates,IL
Summary
Capable ex-pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
DelivercareRx Pharmacy
09.2019 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers being in a call center environment via remote.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy while at the facility.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items Via remote work from home.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
Walgreens
01.2019 - 05.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
Customer Service Associate
IKEA Group
03.2018 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized POS system to handle customer cash and credit card transactions.
Cashier
Sears
05.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ06.2024
Associate of Science - Biology
William Rainey Harper College
Palatine, IL12.2020
Skills
- Drug Storage Procedures
- Labeling Prescriptions
- Pharmaceutical Sales and Services
- Updating Medication Histories
- Patient Confidentiality
- Team Collaboration
- Patient Education
- Problem-Solving Skills
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working
Arabic
Professional Working
Timeline
Pharmacy Technician
DelivercareRx Pharmacy
09.2019 - 12.2020
Pharmacy Technician
Walgreens
01.2019 - 05.2019
Customer Service Associate
IKEA Group
03.2018 - 01.2019
Cashier
Sears
05.2017 - 03.2018
Bachelor of Science - Biological Sciences
Arizona State University
Associate of Science - Biology
William Rainey Harper College
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