Suneetha O'Connell
Cape Coral,Florida
Summary
Sales Support Representative with a strong track record in the information technology sector, enhancing client response times and streamlining order processing. Demonstrated ability to manage account needs through effective communication and collaboration across departments, ensuring exceptional service delivery and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Inside Supprt Representative
Strategic Communications
02.2025 - 08.2026
- Converted manual quote requests to assigned quotes, improving response times for client inquiries.
- Entered opportunities and quotes into Tigerpaw for streamlined tracking.
- Verified data accuracy entered by cloud sales team to ensure reliability.
- Assisted with partner and OEM price lists for accurate quotations.
- Supported preparation of MRRs, RFIs, and RFQs to facilitate sales processes.
- Created comprehensive reports for sales managers, enabling effective tracking of sales pipeline and invoicing.
- Monitored expiring contracts for cloud sales team members, ensuring timely renewals and compliance.
Inside Support Specialist
Structured Communication Systems
08.2021 - 07.2024
- Manage account executive(s)' calendar to prioritize customers and opportunities.
- Coordinated events, customer calls, emails, and appointments for account executives to enhance client engagement.
- Collected customer requirements and coordinated with internal teams to produce and provide quotations.
- Oversaw Purchase Order (PO) life cycle to ensure timely processing and fulfillment.
- Provide complete, accurate and timely updating, forecasting and sales process status reports.
- Ensure accurate receipt of customer orders and seamless handoff to operations.
- Monitor order progress to ensure customer expectations for delivery are communicated and met.
- Resolved customer issues regarding product and service delivery, providing timely status updates to team lead and account executive.
- Oversaw customer cases and served as a single point of contact for the Service Desk.
- Act as a point of contact between internal clients, including account executives, engineers, management, customer service, administration and outside clients.
Sales Support Representative
Carousel Industries
06.2013 - 03.2021
- Generated accurate price quotations and processed customer orders efficiently.
- Communicated effectively with customers to deliver exceptional service and resolve inquiries promptly.
- Received telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations from customers, sales reps, or various departments to ensure accurate order processing.
- Handle the needs of sales representatives and customers in a timely manner.
- Coordinates with other departments to ensure proper service to customers.
- Use Various Company Systems to retrieve customer information, stock, and status of purchase orders. Ensure that correct codes are used for inputting or retrieving information.
- Contact vendors in order to locate requested items to meet a customer's delivery requirements.
- Maintain files of active orders.
- Provide administrative support to the sales team.
- Answer telephones professionally at all times and return calls promptly to ensure caller satisfaction.
- Performed additional tasks to enhance departmental efficiency.
Supervisor
Once Upon A Child
01.2008 - 01.2013
- Oversee shift and personnel.
- Closed cash registers accurately at the end of shifts.
- Process day close report.
- Prepare bank deposit.
- Contacted owner with day totals.
- Answered incoming customer calls, providing assistance and information to enhance customer experience.
- Handled purchases for consumers and helped with any equipment.
- Sorted incoming buys and inputted into system for accurate inventory management.
- Maintained stock levels, notifying the buyer for timely inventory replenishment.
- Processed bought items/equipment; tick, hang, bring out to the floor or back stock items.
- Helped with other associates in keeping the store clean and organized.
- Generated quote and presented to customer.
- Checked for recalls and mass market retail websites for comparative pricing.
Data Entry
Excel
08.2011 - 04.2012
- Entered and tracked orders in system to ensure timely fulfillment.
- Take orders over phone and enter into system.
- Send order acknowledgement via email.
- Handled correspondence via email and phone to update customers on order status and product line inquiries.
- Track shipments in UPS and FedEx software and advise customer of delivery status.
- Process UPS and FedEx shipping labels for both domestic and international shipments.
- Track inventory, enter serial numbers into system.
- Responded to incoming calls to assist customers with inquiries.
- Organized and filed daily paperwork to ensure accurate record-keeping.
Contract/Bid Analyst
Konica Minolta Business Solutions U.S.A., Inc.
Ramsey, United States
11.1996 - 10.2002
- Prepared bids promptly while addressing legal concerns related to Konica-Minolta Corporation and customers.
- Developed pricing for field requests to prepare bids, price quotes, and documentation for National Accounts Program within Business Products Group.
- Review financial risks and rewards of the pricing requests to Konica-Minolta Corporation.
- Coordinate requests for bid and performance bonds and insurance certificates with Controller's office.
- Maintain all source pricing information in terms of standard cost, landed cost, low dealer net and cost per copies.
- Updated all new pricing in Access database and other pricing programs.
- Generate daily, weekly and monthly reports relating to pricing activity.
- Updated customer contract files with new models based on customer net book value and profit and loss statements.
- Handle all problems and follow through until resolved.
- Resolve all issues that arise within the sales field and help secure sale proposal.
Education
Rockland Community College
HS Diploma -
Tuxedo High School
Skills
- Oral communication
- Customer experience
- Attention to detail
- Data entry
- Customer service
- Sales support
- Data Management
Languages
English
Timeline
Inside Supprt Representative
Strategic Communications
02.2025 - 08.2026
Inside Support Specialist
Structured Communication Systems
08.2021 - 07.2024
Sales Support Representative
Carousel Industries
06.2013 - 03.2021
Data Entry
Excel
08.2011 - 04.2012
Supervisor
Once Upon A Child
01.2008 - 01.2013
Contract/Bid Analyst
Konica Minolta Business Solutions U.S.A., Inc.
11.1996 - 10.2002
Rockland Community College
HS Diploma -
Tuxedo High School