Sunehra Salsabil Subha

• Greeted guests warmly upon arrival, seating them promptly.
• Verified reservations and wait times with customers.
• Managed the POS & CRM system and entered 35+ orders per hour with zero errors.
• Onboarded & delivered exceptional client service to 60 customers per shift during busy period.
• Helped train 10+ new staff to use the technical systems.
• Recruited and trained new employees to meet job requirements.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Provided accurate cash register operations, including accepting payments and providing change.
• Resolved customer complaints regarding sales and service.
• Organized shelves and displays to maintain an orderly store appearance.
• Answered customer questions concerning product location and price.
• Trained and mentored new cashiers to maximize performance.

• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for the sales floor by pricing and tagging.
• Helped customers with product-related questions, answered calls, and resolved issues in busy, high-stress situations.
• Grew sales, boosted profits, and enhanced sales training.
• Accurately processed POS transactions, handling cash, cards, and receipts.
• Trained and developed new hires in product knowledge, customer service, and company processes.
• Worked collaboratively with the store’s support system team to solve issues related to operating systems and network.

•Greeted customers and responded to inquiries (in-person, phone, email, and chat).

•Provided information about products, services, and policies.

•Assist customers with deposits, withdrawals, and check cashing.

•Explain account types, credit cards, or loan products.

•Guided customers in using digital services such as apps and websites.

•Maintained accurate records of customer interactions.

•Referred customers to specialists for loans, mortgages, or investments.