Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sung Luai

Greenwood,IN

Summary

Detail-oriented professional with an MBA, recognized for strong analytical abilities and ethical standards. Managed complex data sets using Microsoft Office and Excel, which enhanced decision-making processes. Possesses exceptional problem-solving skills and demonstrates a high level of organization. Offers potential employers a commitment to integrity and a proven skill set in data analysis and management.

Overview

8
8
years of professional experience

Work History

Customer Service

Elevance Health
09.2025 - Current
  • Collaborated with healthcare professionals to develop bilingual resources, enhancing access to vital information for non-English speaking patients and enriching their experience.
  • Provided customer service support related to payment inquiries.
  • Managed customer service inquiries related to shipping issues.
  • Created detailed reports of customer service interactions.

Special Education Aid

Southport High School
11.2024 - 04.2025
  • Collaborated with special education teachers to develop and implement individualized education plans (IEPs) tailored to student needs.
  • Assisted teachers in implementing individualized education plans for students.
  • Supported students with disabilities during classroom activities and transitions.
  • Collaborated with staff to create a positive learning environment for all students.

Tax Associate

H&R Block
01.2019 - 04.2019
  • Guided clients through complex tax regulations, enabling informed financial decisions and strengthening long-term relationships, resulting in increased repeat business.
  • Prepared client tax returns using H&R Block software and resources.
  • Conducted thorough reviews of financial documents for accuracy and compliance.
  • Assisted clients in understanding tax regulations and filing requirements.

Interpreter

LTC Language Solution
08.2018 - 01.2019
  • Facilitated clear communication between clients and service providers to enhance understanding and collaboration.
  • Ensured accurate, culturally appropriate translations during conversations to promote effective dialogue and respect for cultural nuances.
  • Facilitated communication between clients and service providers in diverse settings.
  • Translated documents accurately for various legal and medical contexts.
  • Conducted consecutive interpreting during meetings and conferences.

Education

MBA - Business Administration

Indiana Wesleyan University

Bachelor of Science - General studies, Math, Sociology

IUPUI
Indainapoklis

Liberal Art -

Ivy Tech Community College

Skills

  • Customer focus
  • Problem-solving
  • Communication
  • Active listening
  • Analytical thinking
  • Organized
  • Team development
  • Project management

Timeline

Customer Service

Elevance Health
09.2025 - Current

Special Education Aid

Southport High School
11.2024 - 04.2025

Tax Associate

H&R Block
01.2019 - 04.2019

Interpreter

LTC Language Solution
08.2018 - 01.2019

MBA - Business Administration

Indiana Wesleyan University

Bachelor of Science - General studies, Math, Sociology

IUPUI

Liberal Art -

Ivy Tech Community College
Sung Luai