Jordan Lugoloobi
Federal Way,WA
Summary
Adept at elevating customer experiences and boosting retention, I honed my skills in customer service management and problem-solving at Twin Lakes Golf And Country Club. By streamlining processes and effectively leading teams, I achieved significant improvements in service delivery and client satisfaction, demonstrating a keen focus on customer needs and team leadership. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
7
7
years of professional experience
Work History
Customer Service
Twin Lakes Golf And Country Club
2024.03 - 2024.05
- Provided exceptional customer service with product recommendations, increasing sales revenue.
- Streamlined order fulfillment processes for faster customer service and satisfaction.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Delivered exceptional customer service for positive client experiences and repeat business.
- Increased client retention through excellent customer service and consistent followups.
Customer Service Representative
Chambers Bay Golf Course
2023.07 - 2023.11
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Food Preparation Worker
Chipotle
2023.01 - 2023.06
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed and cut meats and vegetables in advance to save time on food preparation.
Ground Package Handler
Fed Ex Ground
2021.01 - 2021.04
- Ensured timely deliveries by loading and unloading trucks with precision and speed.
- Demonstrated flexibility in shift assignments as needed, working weekends or overtime hours when required for operational support or peak periods.
- Followed verbal and written instructions to properly move and ship products.
- Maximized transportation capacity by expertly packing trucks according to size and weight constraints, optimizing space utilization.
Fitness Coordinator
Exit Inc
2017.01 - 2020.08
- Designed effective training modules for staff development in areas such as customer service excellence, safety protocols, and proper equipment usage techniques.
- Streamlined group class scheduling process, leading to a more efficient system and increased class attendance rates.
- Coordinated special events like charity fundraisers or themed workout nights to boost member engagement levels while fostering a sense of community within the gym.
- Increased gym membership retention rates by consistently providing excellent customer service and addressing member concerns promptly.
Education
No Degree -
Highline College
Seattle, WA06.2025
High School Diploma -
Decatur High School
Federal Way, WA05.2020
Skills
- Call Center Customer Service
- Payroll Customer Service
- Customer Service Process Improvement
- Customer Service Management
- Customer Focus
- Problem solving
- Team leadership
Accomplishments
- Volunteered at the Tacoma Rescue and Mission to give away food to the homeless
- Took over family business located in Uganda
Hobbies
- Lifting
- Help build a future for the community
- Traveling
- Hiking
- Played varsity soccer and football
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Customer Service
Twin Lakes Golf And Country Club
2024.03 - 2024.05
Customer Service Representative
Chambers Bay Golf Course
2023.07 - 2023.11
Food Preparation Worker
Chipotle
2023.01 - 2023.06
Ground Package Handler
Fed Ex Ground
2021.01 - 2021.04
Fitness Coordinator
Exit Inc
2017.01 - 2020.08
No Degree -
Highline College
High School Diploma -
Decatur High School
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