Summary
Overview
Work History
Education
Skills
Timeline
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Sungbun (Gloria) Sim

Monroe,NJ

Summary

Proactive Sales Associate and Water Dispenser Technician with comprehensive experience in customer service and technical support. Skilled in cash handling, product promotion, and filtration system maintenance. Brings strong problem-solving abilities, reliable performance, and commitment to customer satisfaction.

Overview

2
2
years of professional experience

Work History

Sales Associate

Cuckoo Korea
03.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Water Dispenser Technician and Sales

Coway USA
04.2022 - 02.2024
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Kept up-to-date on industry trends by attending relevant trainings, conferences, seminars, ensuring the application of best practices in daily tasks.
  • Boosted operational efficiency by performing comprehensive evaluations of client filtration systems and recommending appropriate upgrades or modifications.
  • Supported environmental sustainability initiatives through the proper disposal of used filters and recycling applicable materials when possible.
  • Advised clients on best practices for filter maintenance and usage, resulting in extended lifespan and better overall performance.
  • Enhanced filter performance with thorough cleanings, replacements, and adjustments as needed.
  • Conducted quality assurance tests after each service call to ensure peak performance levels were maintained consistently across various filtration units.
  • Maintained detailed records of all service calls, including actions taken and parts replaced, allowing for accurate tracking of filter performance over time.

Education

Ph.D. - Theology

Baekseok Graduate School of Theology
South Korea
08.2015

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Cash Handling Accuracy
  • Sales Training
  • Product Promotion

Timeline

Sales Associate

Cuckoo Korea
03.2024 - 08.2024

Water Dispenser Technician and Sales

Coway USA
04.2022 - 02.2024

Ph.D. - Theology

Baekseok Graduate School of Theology

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Sungbun (Gloria) Sim