Summary
Overview
Work History
Education
Skills
Timeline

Sunia Siasau

Glendale,AZ

Summary

Although the majority of my past work experiences were correlated to the food industry, I believe that the skills and abilities that I've learned can be applicable to the skill set required for this position. I am also eager to expand my skill set and very perseverant in ensuring I exceed at the tasks at hand.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Afni Inc, Verizon
09.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Line Cook

Culvers
05.2022 - 09.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues and superiors.

Server

Biscuits Cafe
05.2021 - 09.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

Bachelor of Science - Unmanned Aircraft Systems

Everglades University, Boca Raton, FL
05.2025

Skills

Customer Service

Sales expertise

Customer Education

Problem Resolution

Professional telephone demeanor

Scheduling

Follow-up skills

Timeline

Customer Service Representative - Afni Inc, Verizon
09.2023 - Current
Line Cook - Culvers
05.2022 - 09.2023
Server - Biscuits Cafe
05.2021 - 09.2021
Everglades University - Bachelor of Science, Unmanned Aircraft Systems

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Sunia Siasau