Sunit Bhopal

Work History

Infosys Ltd

4 2021 - 6 2023

Lead IT projects to boost system efficiency and ensure client satisfaction
Collaborate with stakeholders such as site supervisors, Infosys Managers, and Customer Partners regarding issues and service requests via email/ VoIP interfaces like Zoom, Microsoft Teams, and Slack
Utilized Oracle ERP system for data entry and analysis of financial transactions
Creating, updating, and resolving tickets/work allocations using Service Now (IT ticketing system to log and track work) and JIRA
Provide technical support to end-users and developers encountering issues with PL/SQL code, queries, and database interactions (Oracle Cloud ERP)
Monitor Oracle ERP Module (GL, AP, AR) for reliability using Control-M and Win SCP interfaces
Resetting User accounts and providing permissions using Microsoft 365
Assisted the finance team in reconciling accounts and preparing financial reports using Microsoft Excel (Pivot table, filters)
Documented software development methodologies in technical manuals to be used by IT personnel in future projects for appropriate use and disaster recovery using Microsoft Word and SharePoint
Provided training and support to end users to ensure successful adoption of new systems and processes
Planning and implementing maintenance outages on various financial interfaces
Mentor new hire/junior staff.

Harrington Hoists

07.2017 - 04.2021

Inspected products for defects/damages and examined incoming and outgoing shipments
Assembled and filled orders to be shipped to customers and prepared all shipping documentation
Developed and implemented inventory control procedures to minimize errors and discrepancies
Collaborated with cross-functional teams to improve warehouse layout and streamline processes
Implemented safety protocols and trained staff on properly handling equipment and materials.
Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.

Coco Web Inc

08.2016 - 11.2016

Provided administrative support to senior staff including creating proposals and organizing documentation
Responded to email and social media messages according to prescribed policies
Tracked and analyzed web analytics to recommend proactive adjustments to strategies
Created unique and engaging content for a range of social media platforms including Pinterest and Facebook
Created and maintained company web pages using WordPress.
Enhanced user experience by developing responsive website layouts and implementing cross-browser compatibility.
Conducted thorough testing on various devices and browsers, guaranteeing optimal performance across platforms.