SUNITA RAI
Sioux Falls,SD
Summary
Driven Quality Assurance Technician and Front End Customer Service Associate with a proven track record at Grand Prairie Foods and Walmart. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating strong work ethic and effective communication. Skilled in GMP and customer relationship building, contributing significantly to team success and continuous improvement initiatives.
Overview
4
4
years of professional experience
Work History
Front End Customer Service Associate
Walmart
07.2023 - Current
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
Quality Assurance Technician
Grand Prairie Foods
06.2020 - 07.2023
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
Education
High School Diploma -
Washington High School
Sioux Falls, SD06.2020
Skills
- Strong Work Ethic
- Patience and resilience
- Customer Relationship Building
- Complaint Handling
- GMP
- HACCP
- Analysis
- Organization
- Communication
Timeline
Front End Customer Service Associate
Walmart
07.2023 - Current
Quality Assurance Technician
Grand Prairie Foods
06.2020 - 07.2023
High School Diploma -
Washington High School
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