Sunita Raskar
Leander,TX
Summary
Salesforce Certified Administrator & Salesforce Quality Analyst with over 7 years. In my role, I have effectively provided end-user support for process implementations, utilizing Salesforce and various data management & automation tools. My expertise spans a range of administrative tasks, including User Management,Salesforce Customization,Security Access, Data Validation, Analytics, Sales Cloud,Service Cloud in Salesforce.com CRM. Detail-oriented team player with strong organizational skills. Self motivated, with strong sense of personal responsibility. I am well acquainted with Agile methodologies(Scrum).
Overview
8
8
years of professional experience
Work History
Salesforce Administrator
Clicked (Internship)
10.2023 - Current
- Collaborated within a team to leverage the Salesforce Professional Services Methodology,encompassing the phases of Discovery, Definition, Design, Delivery, and Deployment
- This approach facilitated the extraction of requirements, conducted needs analysis, and formulated a robust business case to align with our client's specific challenges
- Proficiently gathered, documented, and meticulously analyzed requirements pertaining to complex business issues, subsequently crafting data-driven solutions that catered to the unique needs of the client
- Developed User Stories, Process Maps, Wireframes, and User Acceptance Test plans, ensuring a comprehensive and structured approach to solution design and validation
- Designed and implemented a customized application within Salesforce, skillfully employing both standard and custom objects
- Additionally, I tailored reports and dashboards, optimized page layouts, constructed Experience cloud sites, and established approval workflows to enhance operational efficiency
- Worked on user access management, permission sets and permission set groups, data loader for data imports, salesforce flows to automate tasks, validation rules, formula fields
- Worked on Sales, Service and Experience Cloud, developed a few experience cloud sites with Einstein Chatbot and Omnichannel
- Worked on AI technologies to automate processes and improve efficiency during the project.
Cohort Member
Salesforce Talent Alliance Career Cohorts
Leander, TX
10.2023 - Current
- Engaged in cohort breakout sessions and live webinars exploring best practices around Salesforce, the Salesforce ecosystem, and how to excel as a Salesforce professional
- Worked in team of 5 to utilize the Salesforce Professional Services Methodology (Discover, Define, Design, Deliver, and Deploy) to elicit requirements, needs analysis, and business case definition to scope a solution that meets a client's business challenges.
Senior Consultant
HCL Technologies, India
Pune, Maharashtra
01.2012 - 11.2015
- Configured and customized Salesforce objects, fields, page layouts, record types, and workflows to optimize user experience.
- Created and managed Salesforce users, profiles, roles, permission sets and other administrative responsibilities
- Generated and analyzed reports and dashboards from Salesforce based on business needs as requested
- I was also responsible for doing Functional,System and Integration testing, smoke testing, end-to-end regression testing and user acceptance testing.
- Very good knowledge of various levels of SDLC, Software Testing Approaches, Software Testing Process and Implementation
- Well versed in using JIRA for Defect Management
- Worked on data migration from external systems to SFDC using Data Loader
- Worked closely with internal and external teams to understand reporting requirements and delivered tailored solutions.
- Proved successful working within tight deadlines and a fast-paced
environment.
Quality Analyst
Cybage Software Pvt, India
Pune, Maharashtra
06.2008 - 01.2012
- Worked with well known USA Healthcare CRM Client as Quality analyst.
- I have worked on Functional Testing (System, Integration, Smoke Test, End-to-End Regression Test,UAT)
- Very good knowledge of various levels of SDLC, Software Testing Approaches, Software Testing Process and Implementation
- Worked on sales and marketing suite for account and contact management, opportunity management, activity tracking, reporting
- Designing and Executing Test cases,UAT test cases according to the Functional specifications
- Interact with developers and discussed technical problems, Bugs Tracking and Generating Reports
- Monitoring customization in Salesforce & analysing CRM application
Education
Salesforce Certified Administrator -
Salesforce
04-2023
Salesforce Certified Associate -
Salesforce
05-2023
Certified Scrum Master(CSM) -
Scrum Alliance
12-2023
TrailHead Ranger (142 TrailHead Badges) -
Salesforce Trailhead
Superbadge (16X) -
Salesforce Trailhead
Admin Superset -
Salesforce Trailhead
01-2024
Jira Fundamentals Badge -
Atlassian
09-2023
Bachelor of Engineering, Chemical, Shivaji University Kolhapur,India.(First Class with Distinction) -
Shivaji University
Skills
- Critical Thinking
- User Management
- Security Management
- Data Analysis
- Data management
- Process Automation
- Problem Solving
- Communication
- Attention To Detail
- Learners Mind
- Team Player
- Project Management
Tools
- Data Loader
- Jira
- Canva
- Lucidchart
- Element.com
- Draw.io
- Click-up
- MailChimp
Timeline
Salesforce Administrator
Clicked (Internship)
10.2023 - Current
Cohort Member
Salesforce Talent Alliance Career Cohorts
10.2023 - Current
Senior Consultant
HCL Technologies, India
01.2012 - 11.2015
Quality Analyst
Cybage Software Pvt, India
06.2008 - 01.2012
Salesforce Certified Administrator -
Salesforce
Salesforce Certified Associate -
Salesforce
Certified Scrum Master(CSM) -
Scrum Alliance
TrailHead Ranger (142 TrailHead Badges) -
Salesforce Trailhead
Superbadge (16X) -
Salesforce Trailhead
Admin Superset -
Salesforce Trailhead
Jira Fundamentals Badge -
Atlassian
Bachelor of Engineering, Chemical, Shivaji University Kolhapur,India.(First Class with Distinction) -
Shivaji University
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