Sunita Williams
Methuen,MA
Summary
Dynamic professional with extensive experience at Boston Senior Home Care, excelling in, conflict resolution and client relations. Proven ability to lead teams and implement effective project planning strategies. I have successfully enhanced client relations and streamlined operations, ensuring compliance and satisfaction. Skilled in data entry—consistently strengthening operational efficiency and client satisfaction. Proficient in Microsoft Office Suite and CRM tools.
Overview
17
17
years of professional experience
Work History
Inclusion Specialist (Seasonal)
Haverhill YMCA
06.2023 - 08.2023
- Conducted and documented behavioral observations, provided feedback to leadership, and monitored participants’ needs
- Assisted staff in implementing inclusion support plans, including behavior modeling, environmental modifications, and sensory tool execution
Social Media Consultant (Seasonal)
Cambridge Community Center - Access Mental Health
07.2022 - 08.2022
- Developed digital content to enhance social media presence and marketing efforts for mental health programs
- Created and edited high-quality videos and images using iPhone software, producing engaging 30-60 second clips
- Researched and applied social media trends to develop innovative strategies for grant proposals
Information Specialist
Boston Senior Home Care
01.2016 - 02.2020
- Managed inbound calls, assessed client needs, and provided eldercare resources and program referrals
- Processed referrals via phone, email, and fax, ensuring accurate documentation and timely follow-up
Consumer Service Advocate
Boston Senior Home Care
10.2018 - 08.2019
- Researched complex client issues, collaborated with care managers, and ensured resolution of escalated concerns
- Educated consumers about healthcare programs, scheduled provider services, and maintained client relationships
Family Caregiver Supervisor
Boston Senior Home Care
11.2016 - 10.2018
- Supervised and trained team members, provided performance feedback, and ensured compliance with agency goals
- Conducted quality assurance checks on home visits and facilitated outreach programs to educate consumers and staff
Patient Staff Coordinator
Fenway Community Health
10.2014 - 01.2016
- Managed patient scheduling, coordinated appointments, and assisted in selecting primary care physicians
- Verified and maintained patient records while ensuring confidentiality and compliance with healthcare regulations
- Processed payments and maintained financial accuracy through nightly deposits
Concierge
J. Hinsley Concierge
12.2012 - 09.2013
- Provided front desk support, greeted guests and residents, and managed administrative duties including scheduling, mail distribution, and security monitoring
Human Resources Assistant/Receptionist
Cross Country Health Care
07.2007 - 10.2011
- Managed multi-line phone systems, handled incoming and outgoing mail, and provided administrative support to HR and other departments
- Processed candidate applications, maintained employee attendance records, and resolved customer concerns
Receptionist
Blaine Beauty Career School
05.2006 - 06.2008
- Provided administrative and customer service support, managed appointments, and handled financial reporting and daily bank deposits
Education
Emotional Intelligence Practitioner -
Complimentary Therapist Accredited Association
01.2023
Nonprofit Financial Management -
Udemy Academy
01.2023
Managing Happiness -
Harvard UniversityX
01.2022
Information Technology Certificate -
Cambridge College
01.2008
Skills
- Administrative Support & Office Management
- Customer Service & Client Relations
- Project Planning & Coordination
- Leadership & Team Supervision
- Data Entry & Database Management
- Conflict Resolution & Problem-Solving
- Social Media Management & Content Creation
- Microsoft Office Suite, Canva, and CRM Tools
Timeline
Inclusion Specialist (Seasonal)
Haverhill YMCA
06.2023 - 08.2023
Social Media Consultant (Seasonal)
Cambridge Community Center - Access Mental Health
07.2022 - 08.2022
Consumer Service Advocate
Boston Senior Home Care
10.2018 - 08.2019
Family Caregiver Supervisor
Boston Senior Home Care
11.2016 - 10.2018
Information Specialist
Boston Senior Home Care
01.2016 - 02.2020
Patient Staff Coordinator
Fenway Community Health
10.2014 - 01.2016
Concierge
J. Hinsley Concierge
12.2012 - 09.2013
Human Resources Assistant/Receptionist
Cross Country Health Care
07.2007 - 10.2011
Receptionist
Blaine Beauty Career School
05.2006 - 06.2008
Nonprofit Financial Management -
Udemy Academy
Managing Happiness -
Harvard UniversityX
Information Technology Certificate -
Cambridge College
Emotional Intelligence Practitioner -
Complimentary Therapist Accredited Association
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