Sunni Dawkins
Gilbert,SC
Summary
Dedicated customer service professional with a passion for exceeding customer expectations and building strong relationships. Utilizes a friendly and approachable demeanor to ensure customer satisfaction and loyalty. Proven track record of going the extra mile to drive customer retention and attract new business. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Love Chevrolet
Columbia, SC
09.2014 - Current
- Answer incoming calls, outbound calling, schedule appointments, update vehicle statuses, troubleshoot computer/phone errors, take care of walk in customers, schedule shuttles, set up loaner vehicles, confirm appointments, reschedule missed appointments, order parts, up sale additional work, quote repair work, input all customer information to data base, follow up after appointments, vehicle recall check, GM learning courses through Global Connect, add up technician hours for payroll, call into insurance/extended warranty companies for approval/payment, update board with current vehicles in shop, file repair orders, fax/email information, document all activity CDK and Eleads. Manage CTP/loaner program. Mange BDC agents.
Front Desk Clerk
New Life Fitness World
07.2013 - 08.2014
- Answer incoming calls, sell and set up new memberships, take all payments, make deposits, clean equipment, demonstrate for new customers, wash gym towels, open and close gym, file paperwork, call to collect failed payments, handle inventory
- (Company Closed)
Drive thru Cashier
Sonic Drive-in
08.2010 - 03.2013
- Answer all incoming orders with headset, up sell additional items, take care of customers at window, take and give back money/coupons, check all orders in bag before handing out, answer incoming calls, coordinate shift changes, clean store, pre-make containers and bags, handle inventory
Education
Customer service
Midland's Technical College
Columbia, SC01.2013
Diploma - undefined
Airport High School
West Columbia, SC01.2012
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Decision-making
- Business development
- Relationship building and management
Awards
Awarded SILVER in recognition of verified skills in Applied Mathematics, Locating Information and Reading for Information
Additional Information
- Selected as a finalist for a Wells Fargo Quick Jobs scholarship
- Successfully completed course work certifying in Business Writing Essentials, Critical Thinking and Problem Solving, Taking Charge of Change, Personal Accountability and Professionalism, Principles of Teamwork, Collaboration and Trust, Verbal Communication Skills and Dealing with Conflict
References
Charlotte Fisher - Express Lane Manager
(803) 528-2950 (6 year professional relationship)
Jeremy Adams - Fleet Department Manager
(803) 528-2950 (8 year professional relationship)
Amy Estes - Receptionist
(803) 354-3235 (6 year professional relationship)
Timeline
Business Development Manager
Love Chevrolet
09.2014 - Current
Front Desk Clerk
New Life Fitness World
07.2013 - 08.2014
Drive thru Cashier
Sonic Drive-in
08.2010 - 03.2013
Customer service
Midland's Technical College
Diploma - undefined
Airport High School