Sunnie Gilmore
Chicago,IL
Summary
Dedicated dispatcher with a proven track record in effective communication and problem resolution. Committed to enhancing customer satisfaction through operational efficiency and attention to detail. Knowledgeable dispatcher with several years of experience. Spearheaded the training and professional development of four new hires (two Dispatchers and two Schedulers), successfully reducing their ramp-up time for full productivity by one week compared to previous training methods. Leadership, Training & Development Alternative Focus: Standardized the onboarding documentation and provided hands-on training for new Dispatch and Scheduling staff, ensuring 100% adherence to new procedural guidelines, and minimizing costly scheduling errors.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dispatcher
Oncourse Home Solutions
Naperville, Illinois
08.2023 - Current
- Communicated effectively with customers to confirm service requests and provide updates on delivery status.
- Managed documentation for all dispatch activities, ensuring compliance with company protocols and regulations.
- Provided support in preparing reports on dispatch activities, analyzing trends to enhance operational decision-making.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
Wheelchair Agent
Midway Airport Wheelchair
Chicago, Illinois
01.2023 - 07.2023
- Assisted passengers with navigating airport facilities to enhance travel experience.
- Coordinated with security personnel for smooth TSA screenings and passenger compliance.
- Provided timely support to passengers with mobility challenges during boarding processes.
Dispatcher
Comcast, Xfinity
Elmhurst, Illinois
06.2004 - 01.2021
- Coordinated daily schedules for drivers to ensure timely deliveries and efficient route management.
- Communicated effectively with customers to confirm service requests and provide updates on delivery status.
- Managed documentation for all dispatch activities, ensuring compliance with company protocols and regulations.
- Monitored traffic conditions and adjusted routes accordingly to avoid delays and enhance service efficiency.
- Resolved scheduling conflicts by reallocating resources and modifying delivery routes as needed.
Cook Shift Leader
A&H ENTERTAINERS
Arlington Heights, Illinois
04.2000 - 06.2007
- Supervised kitchen staff during shifts to ensure optimal performance and teamwork.
- Prepared and executed daily menus in accordance with seasonal offerings.
- Ensured compliance with food safety regulations through regular staff training.
- Facilitated communication between kitchen and front-of-house staff for better service.
- Streamlined food preparation processes to improve overall kitchen efficiency.
Education
High School Diploma -
Dr.Martin Luther King Highschool
Chicago, IL06-1994
Skills
- Problem solving
- Team collaboration
- Performance monitoring
- Route navigation and adjustment
- Call handling and ticket closing
- Emergency protocols
- Prioritizing calls and dispatching
- Database maintenance and record keeping
- Training and onboarding new hires
- Decision making
- Maintaining call metrics and performance standards
- Customer relations and service
- Verbal and written communication skills
- Team supervision and monitoring
- Tracking systems management
- Delivery procedures management
Certification
Food -Sanitation
Accomplishments
Recognition for assisting in cross functional partnership and employee of the month 2014
Timeline
Dispatcher
Oncourse Home Solutions
08.2023 - Current
Wheelchair Agent
Midway Airport Wheelchair
01.2023 - 07.2023
Dispatcher
Comcast, Xfinity
06.2004 - 01.2021
Cook Shift Leader
A&H ENTERTAINERS
04.2000 - 06.2007
High School Diploma -
Dr.Martin Luther King Highschool