Sunnisha A. Stephenson
Antioch,TN
Summary
Personal Statement: Goal oriented with over five years of experience in customer service, seeking to obtain a position that allows the utilization of previous work experiences while ensuring continuous growth and upward mobility with a successful company.
Overview
5
5
years of professional experience
Work History
Program Coordinator
Division of TennCare
11.2019 - Current
- Solid organizational skills, including multitasking and time-management
- Run cases for eligibility based on information provided from appellants and other related databases
- Extract client information from various software platforms
- Prepare and ensure quality of pre-hearing information packets to be used as evidence during hearings, taking care to check for typos and redacting sensitive information.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
Customer Service Specialist
Postmates
05.2019 - 07.2021
- Coordinate resolutions to customer issues effectively and efficiently
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Follow up with customer tickets in queue to ensure required resolution times
- Answered average of 50 calls, per day, addressing customer inquiries, solving problems and providing product information
Intern
Davidson County General Sessions Probation Office
01.2019 - 05.2019
- Spearhead probationer and parolee interviews learning to evaluate offender’s progress in accomplishing goals, maintaining terms specified in their probation/parole contract, and compliance with rehabilitation plans
- Utilize offender information in order to determine proper steps for treatment
- Prepare and maintain offenders’ records and reports, will be able to identify criminal activities and background information in reports, and prepare narrative reports of investigation process
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth
Education
Bachelor of Arts - Criminal Justice, Psychology
Tennessee State University
Nashville, TN05.2019
Skills
- Microsoft Office
- Quick Learner
- Creative thinking
- Teamwork
- Creating and keeping deadlines
- Strategical Thinking
- Coordinating events
- Great Communication skills
- Documentation
- Office Management
Languages
Spanish
Limited Working
Timeline
Program Coordinator
Division of TennCare
11.2019 - Current
Customer Service Specialist
Postmates
05.2019 - 07.2021
Intern
Davidson County General Sessions Probation Office
01.2019 - 05.2019
Bachelor of Arts - Criminal Justice, Psychology
Tennessee State University