SUNNY BALIYAN
1360 Kensington Parkway Brockville ,Canada
Summary
Healthcare Administration candidate of SLC with 3 years of experience providing customer care service. An astute and result-oriented professional with a flexible attitude to cope with changing situations and ultimately emerge with enhanced performance. Proficient in Veral & written communication. Strives to effectively plan, organize, and prioritize work. Works effectively in teams and builds collaborative relationships. Problem-solving using the skills & knowledge acquired over the years. Efficient at working with others from diverse backgrounds. Fluent in English, Hindi, and Punjabi. Proficient with Windows PC applications & MS Office.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Shoppers Drug Mart
2023.12 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Care Executive
Walmart
2022.09 - 2023.10
- Determined customers’ needs and suggest relevant products
- Accurately communicating, reading, writing, and entering data in various media
- Knowledge of and proficiency with scanning, pricing, and stocking equipment
- Display efficient knowledge of merchandise and utilize product information to assist Customers
- Order, stock, and display merchandise in accordance with Company guidelines
Education
Post-Graduate Certificate - Healthcare Administration
St. Lawrence College
Kingston, Ontario01.2023
Bachelor - Pharmacy
Dehradun Institute of Technology
01.2018
Skills
- Customer Service
- Communication
- Telephone Etiquette
- Client Satisfaction Initiatives
- Computer Aptitude
- MS Word
- MS Excel
- Productivity Software
- Database Management
- Client Concerns Handling
- Documentation
- Self-Motivated
- Multi-tasking
- Attention to Detail
- Organizational Skills
- Filing System Management
- Deadline Adherence
Organization
- Self-motivated with the ability to independently manage and prioritize multi-tasks.
- Attention to detail and strong organizational skills.
- Sustaining an existing filing system to maintain efficiency within the workspace.
- Track records of adhering to deadlines.
Languages
English
Full Professional
Timeline
Assistant Manager
Shoppers Drug Mart
2023.12 - Current
Customer Care Executive
Walmart
2022.09 - 2023.10
Bachelor - Pharmacy
Dehradun Institute of Technology
Post-Graduate Certificate - Healthcare Administration
St. Lawrence College