Sunny Eoll
Summary
Talented Customer Experience Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple areas of the business. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Experience Manager
The Home Depot
Commerce
08.2022 - Current
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to improve service delivery processes.
- Trained staff on customer engagement best practices and company policies.
Merchandising Execution Area Supervisor
The Home Depot Inc
Troy
05.2017 - 08.2022
- Supervised merchandising execution in designated areas to ensure compliance with company standards.
- Coordinated product displays and promotional setups to enhance customer engagement.
- Trained and mentored team members on effective merchandising techniques and safety protocols.
Education
Carlsbad High School
Carlsbad, CASkills
- Customer service
- Team management
- Effective communication
- Problem solving
- Time management
- Critical thinking
Timeline
Customer Experience Manager
The Home Depot
08.2022 - Current
Merchandising Execution Area Supervisor
The Home Depot Inc
05.2017 - 08.2022
Carlsbad High School