Sunny Perez
McKinney,TX
Summary
Driven Assistant Manager with a proven track record at Discount Tire, enhancing customer satisfaction and boosting sales through innovative strategies. Excelled in staff training and development, fostering a team-oriented environment.
Demonstrated expertise in sales growth and cost control, achieving notable profitability improvements. Skilled in customer relations and policy enforcement, ensuring a seamless and positive shopping experience.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Discount Tire
08.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Education
High School Diploma -
Mckinney North High School
Mckinney, TX06.2015
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Marketing knowledge
- Sales Strategies
- Sales Growth
- Policy Enforcement
- Sales Reporting
- Cost Control
- Microsoft office expertise
Timeline
Assistant Manager
Discount Tire
08.2015 - Current
High School Diploma -
Mckinney North High School
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