Sunny Lotte
Stockton,CA
Summary
Highly motivated professional with 12 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
13
13
years of professional experience
5
5
Languages
1
1
Certificate
Work History
Business Owner/Manager
Mad Dog Roadside Inc
Stockton, CA
01.2011 - 01.2024
- Responsible for ordering parts, shipping, receiving, accounts payable, accounts receivable, inventory management, and employee supervision
- Clear and concise communication with clients, customers, and staff
- Managed work in the field alongside employees to ensure smooth operations
- Worked in the field providing roadside service to commercial trucks and trailers: tires changes, brake replacements, and complete computer diagnostic checks on engine control module, transmission control modules, diesel particle filter, control module, diesel exhaust fluid control unit, etc
- Worked with state agencies such as the Department of Transportation and California Highway Patrol to help fix equipment at weigh stations
- Sales manager: ordering supplies, selling tires, commercial truck and trailer parts, tools, and miscellaneous
- Contracted with dealerships, small repair shops, and managed corporate accounts
- Turn repair requests into service orders
- Presented new supplies and services to clients, vendors, and customers
- Arranging repairs and routine maintenance of transportation vehicles
- Complying with transportation-related policies, as well as safety rules
- Responsible for the overall daily operations of the shop, ensuring efficiency and profitability
- Motivate techs to ensure they provide customers with the best service, appreciating the job of technicians and holding them accountable for their work
- Maintaining staff by recruiting, selecting, orienting and training high-quality employees.
- Oversaw daily operations of the business and provided guidance when needed.
- Kept records for production, inventory, income, and expenses.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Kept up-to-date on regulatory changes affecting business operations.
- Scheduled maintenance activities for equipment used by the business.
Dispatcher/Customer Service/Manager
Mad Dog Transport
Stockton, CA
02.2015 - 12.2023
- Book freight and dispatch drivers in a timely manner to meet vendors' needs
- Ensuring that federal motor carrier safety administrator requirements are met and California Air Resource Board requirements
- Provides excellent customer service to customers and clients
- Managing clientele, sending cold emails and making cold calls, targeting market audiences with carrier partners
- Managing electronic log book requirements for about 15-20 staffed truckers, ensuring regulatory compliance, regulating truck terminals
- Deploying transportation routes, planning, organizing transporting routes
- Analyzing shipping data, such as shipment volume, delivery schedules, and customer demand
- Directing investigations to verify and resolve customer or shipper complaints
- Collaborating with staff members to formulate and implement transportation
- Hiring and Training.; truck terminal controller's job description might include determining staffing needs at the terminal and overseeing the hiring
- Liaising and negotiating with suppliers, manufacturers, retailers, and consumers
- Planning: Coordinating transportation logistics requires the ability to plan ahead based on past information
- Transportation managers use planning to assess
- Budgeting the logistics transportation manager is responsible for setting the budget for the department's expenses and costs
- Great interpersonal and communication skills.
Skills
- Sales oversight
- Customer Service
- Quality Assurance
- Staff Management
- Employee Training
- Negotiation and Persuasion
- New Business Development
- Issue Resolution
- Relationship Building
- Cost analysis and savings
- Sales strategics
- Operations Management
- Budget Control
- Sales Planning
- Staff hiring
- Bookkeeping
- Human Resources Management
- Marketing expertise
- Strategic Decision-Making
- POS systems operations
- Logistics Planning
- Ordering parts
- Purchasing oversight
- Customer Relations
- Complaint resolution
- Appointment Scheduling
- Store maintenance
- Problem Resolution
- Positive and professional
- Quality Control
- Retail Marketing
- Warranty Service
- Maintenance and repair
- Quality Assessment
- Logistics Coordination
- Problem-Solving
- Active Listening
- Goal Setting
- Reliability
- Adaptability and Flexibility
Certification
- Commercial Drivers License, 02/2011 - 02/2026
- Endorsement Air Brakes, 02/2026
- Heavy Equipment Mechanic, Non Expire certification
Timeline
Dispatcher/Customer Service/Manager
Mad Dog Transport
02.2015 - 12.2023
Business Owner/Manager
Mad Dog Roadside Inc
01.2011 - 01.2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse