Sunshine Darien
Executive With Extensive Software Knowledge
Darlington,SC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Certified Sales and Leasing Consultant
BMW And Mercedes Benz Of Florence
Florence, SC
05.2018 - Current
- Scheduled appointments with prospective customers in order to meet face-to-face, demonstrate features and discuss options.
- Negotiated on strategic pricing and obtained favorable deal terms.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Maximized business potential by providing excellent customer service and ensuring 93% client retention.
- Exceeded established sales goals and increased client retention.
Executive Assistant to Chief Executive Officer
Mullins & Associates, LLC
Darlington, SC
02.2015 - 10.2020
- Awarded 95% of government bid contracts
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
Executive Assistant to Store Manager
Lane Bryant
Florence, South Carolina
08.2015 - 05.2017
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Facilitated training and onboarding for incoming office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Executed basic banking and bookkeeping tasks.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Managed 15 sales associates and floor managers
- Increased sales by 175% over goal
Case Manager
Child Support Enforcement Division
Florence, SC
08.2012 - 04.2017
- Located parents for gaining child support and prepared records of payments.
- Managed caseload of 2000 active cases in welfare system to provide comprehensive, community-based care.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Performed skip tracing activities to locate absent parents and assets.
- Provided genetic testing to determine paternity needs.
Legal Administrative Assistant
Luther A Douglas Attorney At Law
Laurinburg, NC
01.2006 - 08.2015
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Prepared for trials, conducting legal research and drafting pleadings.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Maintained complex files for short sales, foreclosures and traditional real estate transactions.
- Transcribed and filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
Education
Associate of Applied Science - Business Management
Savannah Technical College
Savannah, GA 07.1993 - 07.1996
Skills
Customer Relationship Management
undefinedTimeline
Certified Sales and Leasing Consultant
BMW And Mercedes Benz Of Florence
05.2018 - Current
Executive Assistant to Store Manager
Lane Bryant
08.2015 - 05.2017
Executive Assistant to Chief Executive Officer
Mullins & Associates, LLC
02.2015 - 10.2020
Case Manager
Child Support Enforcement Division
08.2012 - 04.2017
Legal Administrative Assistant
Luther A Douglas Attorney At Law
01.2006 - 08.2015
Associate of Applied Science - Business Management
Savannah Technical College
07.1993 - 07.1996
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