Sunshine Lawrence
Indianapolis,IN
Summary
Accomplished Regional Property Manager with a proven track record at Omni Management Services, adept in compliance monitoring and fostering strong tenant relations. Skilled in business development and a team player, consistently achieving delinquency rates under 3%. Expert in managing high-volume properties with a focus on financial acumen and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Property Manager
Flaherty & Collins Properties
Indianapolis, IN
05.2024 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Section 8, Tax Credit community
- Managed all maintenance requests from tenants in a timely manner.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Regional Property Manager
Omni Management Services
Indianapolis, IN
05.2021 - 01.2024
- Created and implemented annual budgets for each property in my region, 16 communities.
- Monthly financials, billing, and processing invoices.
- Conducted regular inspections of properties to ensure safety standards were met.
- Budget meetings and Annual meetings for each Board of Directors.
- Great rapport with vendors and contractors.
- Ensured that all legal requirements pertaining to property management were up-to-date and followed.
- Excellent homeowner rapport.
- Seasoned in conflict resolution.
- Skilled multitasker.
Property Manager
Birge and Held
Indianapolis, IN
11.2014 - 04.2021
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
Property Manager
Gene B. Glick Company
Indianapolis, IN
05.2002 - 05.2014
- Trained new managers for Gene B. Glick
- Team Player
- Experience in OneSite, Yardi, Entrata, and Lead to Lease
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Education
Some College (No Degree) - Nursing
IUPUI
Indianapolis, INSkills
- Debt control
- Business Administration
- Compliance Monitoring
- Business Development
- Maintenance Scheduling
- Sales and Marketing
- Annual fair housing recertification
- Team Player
- Courteous demeanor
- Top Sales Performer
- Received monthly bonuses for delinquency being under 3%
Timeline
Property Manager
Flaherty & Collins Properties
05.2024 - Current
Regional Property Manager
Omni Management Services
05.2021 - 01.2024
Property Manager
Birge and Held
11.2014 - 04.2021
Property Manager
Gene B. Glick Company
05.2002 - 05.2014
Some College (No Degree) - Nursing
IUPUI
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