Delilah Hayes
Pittsview,GA
Summary
Dynamic Property Manager with a proven track record at Pecan Lane Apartments, excelling in tenant relations and debt control. Skilled in lease administration and maintenance coordination, I effectively resolved disputes and enhanced tenant satisfaction. Known for exceptional communication and a commitment to fair housing compliance, I drive operational success and foster positive community engagement.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
26
26
years of professional experience
Work History
Property Manager
Pecan Lane Apartments
03.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated with legal counsel to resolve tenant disputes.
- Generated professional networks by engaging in professional, industry and government organizations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Completed annual rent calculations using housing database software.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Leasing Consultant
Trails Flat Rock
05.2022 - 02.2024
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Communicated effectively with owners, residents, and on-site associates.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Generated professional networks by engaging in professional, industry and government organizations.
Assistance Manager
Housing Development
09.1999 - 04.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Associate of Science - Computer Networking,computer Programming
Spark State College
Eufaula, AL08-1991
Skills
- Tenant relations
- Debt control
- Work order monitoring
- Lease administration
- Preparing property agreements
- Payment collection
- Leasing and sales
- Fair housing compliance
- Database management
- Exceptional oral and written communication skills
- Valid AL driver's license
- Maintenance coordination
- Lease renewals
- Business development
- Tenant and eviction laws
- Marketing and advertising
- Eviction notices
Accomplishments
- Oversaw multiple residential family properties totaling over 80 individual units.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Oversaw multiple residential family properties totaling over 80ndividual units.
Affiliations
- APICS – Association for Supply Chain Management
- section 8
- fair housing regulations
- LIHTC
- accounts receivable and accounts payable
- yardi
- microsoft outlook
- case management
- office manager
- marketing
- onsite property
- run daily spreadsheets
- meeting weekly/monthly
- unit inspections
Languages
Spanish
Full Professional
English
Native or Bilingual
French
Full Professional
Interests
- Gardening
- Cooking
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Knitting and Crocheting
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Crafting and DIY Projects
- Documenting and sharing travel experiences
- Supporting STEM education initiatives and mentorship programs
- Volunteer Travel
- Coding and Programming
- App Development
- Growing herbs, vegetables, or fruits in home gardens
- Historical Exploration
- Reading
- Animal Care
- Augmented Reality (AR) Development
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- Baking
- Web Development and Design
Timeline
Property Manager
Pecan Lane Apartments
03.2024 - Current
Leasing Consultant
Trails Flat Rock
05.2022 - 02.2024
Assistance Manager
Housing Development
09.1999 - 04.2022
Associate of Science - Computer Networking,computer Programming
Spark State College