SUNSHINE NORMAN
Salt Lake City
Summary
Administrative Assistant with over 13 years of experience in diverse industries, including visa sponsorship and mortgages. Proven skills in problem-solving, organization, and critical thinking. Recognized for efficiency and ability to manage multiple tasks under pressure while maintaining document security. Committed to process improvement and rapid adaptation to new technologies.
Overview
13
13
years of professional experience
Work History
Placement Coordinator Administrative Assistant
GO AU PAIR
09.2024 - Current
- Alternate Responsible Officer for the Department of State
- Enters accurate information into SEVIS to create Initial Form DS-2019
- Signs and manages all Initial DS-2019 forms and Travel Validations
- Responsible for all arrival travel arrangements for Au Pairs
- Prepares and distributes placement agreements for both Host Families and Au Pairs
- Issues Accident and Illness Insurance to Au Pairs
Owner/Licensed Massage Therapist
SLC MASSAGE & ENERGY, LLC
10.2022 - 09.2024
- Primarily specialized in prenatal massage and chronic pain management
- Used my understanding of anatomy and physiology to properly assess clients’ needs
- Educated clients on the benefits of massage and different techniques
Education Assistant
HEALING MOUNTAIN MASSAGE SCHOOL
06.2023 - 12.2023
- Assisted in the development and implementation of current residential courses on campus, along with associated course materials, meeting schedules, and deadline requirements
- Lead the implementation of distance education coursework through CANVAS; including set up, training, and handling of correspondence via Google Work Space
- Assisted in student enrollment processes, ensuring accurate documentation and compliance with school policies.
- Streamlined administrative tasks, reducing processing time for student records and enhancing operational efficiency.
Stay-at-Home Parent
SELF-EMPLOYED
01.2020 - 10.2022
- Formulated and balanced a budget, paid bills, and identified cost-saving opportunities for a family of 2 adults and 3 children
- Taught children organization and executive function skills to help them succeed in school and increase academic performance
- Organized family members’ schedules and available vacation days, increasing family activity time by at least 25%
Paraprofessional
SCHOLAR ACADEMY CHARTER SCHOOL
08.2019 - 01.2020
- Helped several students test out of the resource group by providing individualized curriculum and ensuring mastery of content
- Increased efficiency of library and reduced loss by creating system for organizing, tracking, and checking out books
Owner/Licensed Massage Therapist
HEALING SUNSHINE MASSAGE, LLC
04.2015 - 08.2019
- Created effective treatment plans through great listening skills and analyzing client needs
- Tracked client progress in accurate SOAP note format, demonstrated posture and other improvements by providing progress pictures for clients
- Increased customer base by developing social media marketing and advertising campaigns
Post-Closing Specialist
ACADEMY MORTGAGE CORPORATION
03.2015 - 01.2016
- Ensured required documentation was complete and accurate for investors to finalize purchase of loans by carefully scrutinizing loan documentation and escalating any issues to the appropriate Branch Manager and Team Lead
- Improved processing speed by generating investor reports, identifying new conditions, and completing steps to clear them
Junior Loan Processor
W.J. BRADLEY MORTGAGE CAPITAL, LLC
06.2012 - 02.2015
- Increased productivity of Senior Loan Processors through ordering appraisals, title reports, credit checks, and maintaining knowledge of standards of the company, federal housing programs, investors, and private mortgage insurers
- Ensured timely and successful closings by communicating effectively with Underwriters and Loan Officers and de-escalating situations
- Exceeded goals and maintained top-tier status by processing 30–40 loans monthly
Education
Certificate - Massage Therapy
MYOTHERAPY MASSAGE COLLEGE
Salt Lake City, UT12-2014
High School Diploma -
VIEWMONT HIGH SCHOOL
Bountiful, UT06-2005
Skills
- Document Processing and Review
- Problem Solving
- Google Suite
- Microsoft Office
- Client Relations
- Written & Verbal Communications
- Multi-Tasking
- Process Improvement
- Creativity and innovation
- Industry awareness
- Critical thinking
- Attention to Detail
Timeline
Placement Coordinator Administrative Assistant
GO AU PAIR
09.2024 - Current
Education Assistant
HEALING MOUNTAIN MASSAGE SCHOOL
06.2023 - 12.2023
Owner/Licensed Massage Therapist
SLC MASSAGE & ENERGY, LLC
10.2022 - 09.2024
Stay-at-Home Parent
SELF-EMPLOYED
01.2020 - 10.2022
Paraprofessional
SCHOLAR ACADEMY CHARTER SCHOOL
08.2019 - 01.2020
Owner/Licensed Massage Therapist
HEALING SUNSHINE MASSAGE, LLC
04.2015 - 08.2019
Post-Closing Specialist
ACADEMY MORTGAGE CORPORATION
03.2015 - 01.2016
Junior Loan Processor
W.J. BRADLEY MORTGAGE CAPITAL, LLC
06.2012 - 02.2015
Certificate - Massage Therapy
MYOTHERAPY MASSAGE COLLEGE
High School Diploma -
VIEWMONT HIGH SCHOOL
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