Sunshine Sellers
Aynor,SC
Summary
Reliable and hardworking candidate seeking a position to offer friendly and lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
17
17
years of professional experience
Work History
Licensed Health Care Agent/Member Services
Ttec (TeleTech) - HealthCare Solutions
08.2021 - 12.2023
- Answered high volume of calls from existing and future members regarding their policy.
- Analyzed customer needs to provide customized insurance solutions.
- Navigated multiple computer systems and applications to find information.
- Assisted members locate providers and schedule appointments.
- Guide members on how to utilize their benefits such as food orders, OTC cards and transportation services.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations
Reservation/Front Desk Agent
Brittain Resort Management
05.2007 - 04.2013
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, providing customers with information about availability and pricing.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
High School Diploma -
Aynor High School
Aynor, SC06.2003
Skills
- Medicare Compliance
- Health Insurance Sales
- Stocking and Replenishing
- Cash Handling
- Goal-Driven
- Multi-Line Telephone Systems
- Setting Reservations
- Active Listening
- Customer Service and Assistance
Timeline
Licensed Health Care Agent/Member Services
Ttec (TeleTech) - HealthCare Solutions
08.2021 - 12.2023
Reservation/Front Desk Agent
Brittain Resort Management
05.2007 - 04.2013
High School Diploma -
Aynor High School
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